Hi arslist, I need some advice about random survey, please.
My boss asked to change default survey process in Helpdesk 6.0 on ARS 7.0.01. We want to submitters close any request directly after it is solved.Then we can pick one or two cases randomly to send survey email out every night. I think I need build a escalation and email engine. -- Regards, Danny Yan _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
