Dear Group, Anybody know of a way to convert HTML email to text so that the text could be stored in an Incident? We are using remedy 7.0.1 patch 2 and we have a process where incoming email can become part of an Incident. I am not using any templates or any kind or instructions. The email comes in to the AR System Messages form and based on that happening we take the email information and store that in an Incident if we want to. Anyway the problem I am running into is if the email is in HTML format and if I save the HTML contents in the Notes field I get all the HTML coding with it. So I made an HTML button so if they want to see what the HTML looks like I copy the Notes field into a View field and they can see the pretty version of the what the email looks like. The problem is if the Notes fields is ever used in a report then you are back to the all the embedded code showing up. Teresa
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