Joe, If you haven't already done so, add ITSM patch 002 (or is it 003??) - this patch increases the number of otb reports to approx 150. You might find something in there. Regards, Gareth
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Wednesday, 25 April 2007 8:11 AM To: ARSList Subject: Re: OTB canned reports with ITSM... ** Roger, Yes I saw that one before posting to the list, but don't have CR engine to modify it to include fields that aren't in it. Was hoping there were some other reports embedded at some other places in the application.. Thanks for your response.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Roger Justice Sent: Tuesday, April 24, 2007 4:54 PM To: [email protected] Subject: Re: OTB canned reports with ITSM... ** I did not see and Canned reports on mean time to repair. There is a Change report for Change Approvals by Approval Status. -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Tue, 24 Apr 2007 4:18 PM Subject: OTB canned reports with ITSM... Are there any out of the box canned reports that provide statistics on mean time to repair in ITSM 7 apps? Also wanted to know if there are any out of the box reports for pending Change approvals other than the reports that can be accessed from the Change Management Console.. I didn't find these on any of the consoles but was wondering if there were any such reports embedded somewhere in the application that can be accessed with the press of a button or something.. Rgds Joe __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
