I hate to ask the obvious, but have you run Active Link and Filter logs to 
see what is actually happening?  Sounds like there might be missing public 
permissions on a secondary form or field located on a secondary form?

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



"Joe D'Souza" <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 
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05/01/2007 10:55 AM
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Subject
ITSM 7.0 surveys.. Works as designed?? Or is my system jinxed??






Has anyone got this working without any glitches for guest users?

I'm trying to get it working and every other way I try (submitter mode
locked, single tenancy enabled, guest user login defined for unknown users
with a read access)

I still get the error that the user doesn't have write access to fields on
the survey form when the user tries to rate the service on the rating
fields... The same error I got when my submitter mode was changeable and 
the
application was set for multi-tenancy, with no login defined for unknown
users.

Now this is the baffling part.. You would think that the survey would not 
be
saved after that error (its not a warning its an error).

Check this out.. the survey does get marked as Responded! And the ratings 
do
get saved! And what's more.. they got saved even before the submitter mode
was changed from changeable to locked! They got saved even before there 
was
a guest user defined for unknown users.

Is this strange or is this strange?

Joe
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