Some of the changes you want to go in, others you don't.
What would be nice is if the def files only contained updates for the fields that 'needed' to be modified for the upgrade to function properly. e.g., update the login name lengths from 30 to 255, the email address length from x to y, the mailbox name from a to b, etc. Axton On 5/2/07, Robert Molenda <[EMAIL PROTECTED]> wrote:
Those installers are starting to anger me a bit... They always update the forms, so if you tweak the fields (lengths/permissions/..) they are lost after running the xxxSetup.exe That is why we have a set of forms which "Import after Install"... Thanks-n-advance; HDT Platform Incident / Problem Manager & Architect Robert Molenda IT OS PA Tel: +1 408 503 2701 Fax: +1 408 503 2912 Mobile: +1 408 472 8097 [EMAIL PROTECTED] Quality begins with your actions. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, May 01, 2007 5:35 PM To: [email protected] Subject: Re: String index out of range : 30 Did you run the installer to upgrade the email engine? It looks like a size mismatch for an email address or login name. Check the def file for the email messages and email mailbox forms against the forms on your server. Axton Grams On 5/1/07, Shanmugadas, Suresh <[EMAIL PROTECTED]> wrote: > Fellow listers, > I upgraded our ARServer from 6.3 to 7.0.1 patch 1, Email to 7.0.1 from > 6.3 and uninstalled prior versions of JRE and installed jre 1.5.10. > Restarted the services and when tried to send an email through the AR > Email Messages form, getting this string index out of range : 30 error > > My incoming mail protocol is MAPI and outgoing is SMTP. It was working > before the upgrade with this config setting. > > > ANY HELP!!!! > > ====================================== > ARS 7.0.1 Patch 1 > WIN 2003 SERVER > Oracle 10g > Email Engine 7.0.1 > JRE 1.5_10 > ======================================= > SEVERE: String index out of range: 30 > java.lang.StringIndexOutOfBoundsException: String index out of range: 30 > at java.lang.String.substring(Unknown Source) > at > com.remedy.arsys.emaildaemon.ValidateAddress.getName(ValidateAddress.jav > a:76) > at > com.remedy.arsys.emaildaemon.ValidateAddress.getAddress(ValidateAddress. > java:253) > at > com.remedy.arsys.emaildaemon.ValidateAddress.getVerifiedAddress(Validate > Address.java:404) > at > com.remedy.arsys.emaildaemon.CreatorModule.createMessageHeader(CreatorMo > dule.java:1480) > at > com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.j > ava:1400) > at > com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:432 > ) > at > com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) > at java.lang.Thread.run(Unknown Source) > Exception in thread "_UNIQUEID_S0" > java.lang.StringIndexOutOfBoundsException: String index out of range: 30 > at java.lang.String.substring(Unknown Source) > at > com.remedy.arsys.emaildaemon.SenderModule.getQueueName(SenderModule.java > :104) > at > com.remedy.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:296) > at > com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) > at java.lang.Thread.run(Unknown Source) > Exception in thread "_UNIQUEID_S0" > java.lang.StringIndexOutOfBoundsException: String index out of range: 30 > at java.lang.String.substring(Unknown Source) > at > com.remedy.arsys.emaildaemon.SenderModule.getQueueName(SenderModule.java > :104) > at > com.remedy.arsys.emaildaemon.SenderModule.doWork(SenderModule.java:296) > at > com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) > at java.lang.Thread.run(Unknown Source) > ======================================================================== > ============================================= > > Thank you > SK > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
_______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
