Tried that already - I also examined the group_cache entries directly. There is no apparent difference in the entry that is OK, and the copy that gives the error.
Thanks David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application See the <http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf> ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Wednesday, May 02, 2007 9:56 PM To: [email protected] Subject: Re: Computed Groups giving error when displayed in the User Tool You could try running an arreload for the group cache _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Wednesday, May 02, 2007 2:43 PM To: [email protected] Subject: Computed Groups giving error when displayed in the User Tool ** Hi List I've just logged this as a possible bug on http://arswiki.org/bugs/ but wanted to see if anyone else has come across this before, and whether you were able to correct it. This problem was reported to me by another user originally who had the problem. He created a Computed Group record in the Group form, but whenever he tried to display the record in the user tool, he receives an error like: ARERR [402] Incorrect format in the definition file : (missing cond op -- "<Computed Group Definition string>" Eventually I managed to reproduce this problem on my server. The Group form entry displays the error message each time I try to display it in the User tool, but apart from that, the Computed Group works properly (the correct users are shown as being a member of the group on their user records, etc.). The way I 'achieved' this was to take an existing Computed Group and keep changing the computed group definition, and eventually up popped the error. And now I can't get rid of it. I've deleted the Group, recreated it etc. Any further Computed Groups that I create give the same error, although another Computed Group that already existed does not give the error. I've restarted the Remedy server, restarted the DB, rebooted the server - all to no effect. The error message is obviously misleading - there have been no changes to the Group form definition, and the reported 'error' is related to that particular data record. Copying the Computed Group that does not show the error (Ctrl-T), changing the name and ID to create a new Group record gives the same error for the new record, even though the computed group definition is identical to the record with no error. It doesn't seem to make any sense. One Remedy system here was 6.3 and the other was 7, one on Oracle, one MS SQL, one Windows, one Solaris. The only way I've been able to 'correct' the problem is to revert to an earlier version of my DB. Anyone else seen this? David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application See the <http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf> ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
