Thank you Daniel and Frank. What is the difference in license handling on the web and the WUT? I mean I don't have to log out of the WUT, why isn't it handled the same way on the web? - Murtuza.
_____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Wednesday, May 02, 2007 6:24 PM To: [email protected] Subject: Re: User Connected From Another Machine ** Be careful when you call PERFORM-ACTION-EXIT-APP. Just because one window is closing does not mean the user is quitting the application. On 5/2/07, CONDREA, Daniel <[EMAIL PROTECTED]> wrote: Hi Murtuza, In theory the flowing workflow should release a floating license. When an ARS user uses his/her mouse to close a BROWSER the event "Window close" takes place. The idea is to build a active link that fires on "Window close" and has an action "Run Process" with PERFORM-ACTION-EXIT-APP In my case it works on ARS 7 and Mid-Tier 7 patch 2 Regards, Daniel Functionality was suggested by: -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto: <mailto:[email protected]> [EMAIL PROTECTED] On Behalf Of Murtuza Bookwala Sent: Wednesday, May 02, 2007 9:12 AM To: [email protected] Subject: Re: User Connected From Another Machine Folks, I keep getting this error on BMC'c support website as well. The worst part is there is no logout button on most pages. Murtuza. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, May 02, 2007 4:39 AM To: [email protected] Subject: Re: User Connected From Another Machine On 7.x, if a user connects to remedy using the user tool, then connects via the mid-tier, they are asked to override the session. Subsequent attempts to switch back and forth between the user tool and mid-tier will result in this error. The only way to get around this is the log out of one client before logging into the other. If you happen to close your browser window without logging out, you're pretty much screwed and the admin has to release the session to log back into the mid-tier. If the admin has already released the session in the last hour, then there is no way to log into the user tool without waiting an hour for the mid-tier session to be collected by the garbage man. Axton Grams On 5/1/07, Candace DeCou <[EMAIL PROTECTED]> wrote: > Gee Les - we get it all the time too on 6.3 Patch 20 with web users, > but we were under the impression that they fixed that with the Patch 21. > You are on 7.x so what the heck is that about? From the sounds of it, > this is an ongoing issue. I know for lack of time right now to get us > to Patch 21, we are left with users hanging after saying Yes to the > message and we have to release their licenses. None of our users are > on VPN. Please keep us posted on whatever you discover. Now I don't > want to move to 7.x since this problem has been a bit of a nightmare already. > Hope all is well with you. > :) > Candace > > -----Original Message----- > From: Action Request System discussion list(ARSList) __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
