Sue, Check your environment during the install. You may have an environment variable set that is causing the problem. The variables to look at are probabley PATH, LD_LIBRARY_PATH, ORACLE_HOME. Also make sure that you do not have ARCONFIGDIR, ARTCPPORT set. Another thing to check is if your development server is running with portmapper. On our dev/test server I do not let either of the Remedy servers use portmapper. I specify a specific port for each of them. Are you using a different login on the Solaris box for each instance to run under? Are you trying to install then as root (I never install Remedy as root). Fred
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barber, Sue Sent: Thursday, May 03, 2007 7:12 AM To: [email protected] Subject: Re: Installation of ARS 6.3 patch 20 ** We are still having problems with this install - Remedy has not been much help, even after escalation. We reinstalled development and were able to bring it back up, shut down, and started the integration install. We tried renaming the development path so that they didn't mix this time, but the integration install is still trying to put files in the development directory structure - even though it isn't there anymore. Is there a way to force Remedy into a specific path structure? We are installing two instances on one box, one for development and one for integration. Development is fine, but the integration install tries to use the development paths - we are telling it during the install to go to the integration path, but it seems to be a little strong minded. This has been running like this for quite some time, so this isn't anything new, just a new version. Sue -----Original Message----- From: Barber, Sue [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 01, 2007 3:33 PM To: Joe D'Souza Subject: RE: Installation of ARS 6.3 patch 20 We will try that first thing in the AM - will let you know what happens. Thank you, Sue From: Joe D'Souza [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 01, 2007 3:28 PM To: Barber, Sue Subject: RE: Installation of ARS 6.3 patch 20 Sue, Technically yes, using the installer it should have worked.. I did do a patch 20 install and had no problems with it using the installer.. Did you verify that the downloaded installer file has not been updated at the website? Maybe there might have been a problem with the released version of it earlier and they might have replaced it with some other? I'd roll out of the update go back to your previous patch version, get the ARS started and working on that version, then download patch 20's installer, and run the install.. Joe -----Original Message----- From: Barber, Sue [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 01, 2007 2:54 PM To: Joe D'Souza Subject: RE: Installation of ARS 6.3 patch 20 Joe, We did use the installer, but a co-worker downloaded it a few weeks back for our development install. This is a new install, we attempted to install, it failed, then we did an overwrite. Shouldn't that have worked? Sue From: Joe D'Souza [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 01, 2007 2:45 PM To: [email protected] Cc: Barber, Sue Subject: RE: Installation of ARS 6.3 patch 20 Sue, It appears you have used the file replace method to install this patch.. There is a known issue with ARS 6.3 upgrade to patch 20.. The file replacement method of installing the patch fails with exactly the same error that you pointed out.. Instead download the installer and upgrade the ARS Server using the installer to install that patch.. It will work.. Hope this helps.. Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Barber, Sue Sent: Tuesday, May 01, 2007 11:04 AM To: [email protected] Subject: Installation of ARS 6.3 patch 20 ** Hello all, We installed ARS 6.3, patch 20 on a new db instance of Oracle 10g and are getting the following errors - cant' seem to pinpoint where the issue is. This system is a Solaris system - Oracle 10g with 9 libraries, we have two instances of Remedy (one for development and one for test on this box). We installed the development with no problems, started out test environment install yesterday and it appears to be grabbing pieces of both instances, as well as missing libraries. Any help would be greatly appreciated. Sue _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
