That's exactly it. I copied the workflow from HPD:HelpDesk without realizing the field it was getting the notify address from was display only. I've fixed it, so the notification is sending now, it's just not getting all the fields from the request that it should for variable substitution.
Thanks, Ron Tools Admin -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Thursday, May 03, 2007 12:18 PM To: [email protected] Subject: Re: 'Notify' action not notifying Hi Ron Well the notify action fired, but didn't send out a notification. It looks to me as though it couldn't find a valid notification address. Is that possible? HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters Sent: Thursday, May 03, 2007 12:08 AM To: [email protected] Subject: 'Notify' action not notifying I'm mystified, and probably looking right past the answer: I'm building a new application, and I've created two filters - one that notifies the Requester when a request is opened, and one the notifies the Requester when a request is closed. Both filters are firing, but the notify isn't working on the 'closed' message. I copied the 'Opened' filter, and made the needed changes to create the 'closed' filter. Except that they use different HTML templates, they'e exactly alike, so I can't figure out why one is sending a message, and one isn't. Here's an excerpt from the filter log when the 'closed' filter doesn't send its message: > Checking FAC:FCR-NotifyReqComplete (710) > --> Passed -- perform actions > 0: Notify > <deferred to phase 3> > 1: Message > RonRemedy Test has been notified that the case has been closed. > /* Wed May 02 2007 15:39:51.8550 */ End of filter processing (phase 1) > /* Wed May 02 2007 15:39:51.8550 */ Restart of filter processing (phase 3) > 0: Notify > /* Wed May 02 2007 15:39:51.8550 */Stop filter processing Any clue as to what I'm missing? We're on ARS 7.0.1, patch 001 on Windows/MSSQL. Thanks, Ron Legters Tools Administrator Univar USA Inc. ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
