I just finished digging into the notification workflow and you need to review the NTE:CFG-Notification Events form and the ITSM configuration manual around pages 160 to 163. I think you will find by disabling some of the default notifications and creating some new ones you will be able to do what you want. -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Mon, 7 May 2007 11:32 AM Subject: Re: Notification Preferences for ITSM 7.X - System Default types
** What I ideally would want to do is for certain people who are only technicians (who are not supervisors for the groups) would be to change their Group Notification To No for the Incident Assignment Notification. If I created an entry for Incident Assignement for the person and specified No for Group Notification, would that override the System default notification for Incident Assignment Notification? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Monday, May 07, 2007 11:18 AM To: [email protected] Subject: Re: Notification Preferences for ITSM 7.X - System Default types ** If the Supervisor gets the notifications all of the people in the group get them. the new notifications are held in the SYS:Notifications form you might be able to create new entries to be able to have this work the way you want by reviewing all of the new notification workflow and adding some new workflow. -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Mon, 7 May 2007 11:12 AM Subject: Notification Preferences for ITSM 7.X - System Default types ** Ive been working on building out on our test instance of ITSM 7.X to more or less simulate how we would envision our upgrade to go with production. I was trying to see if I could change the notification preference for a person profile so that the person will only get Incident Assignment notifications if they were assigned as an individual but not if the assignment went to their group. We have some groups from our broadcast areas that have supervisors that handle taking the tickets in their group and assigning then to the technicians. They do not want the technicians to get the notification when the ticket is assigned only to their group to prevent them from picking up the ticket themselves. It seems that however in Notification preferences I cant modify "System Default" types at all. Does anyone know of a simple back door way to update them? Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 __20060125_______________________This posting was submitted with HTML in it___ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
