ahhhh ... missed that ... MUCH better ! On 5/7/07, Schryver, Curt <[EMAIL PROTECTED]> wrote:
** Please note the negative symbol. *Curt A. Schryver* 717-810-2109 tel [EMAIL PROTECTED] ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Susan Palmer *Sent:* Monday, May 07, 2007 3:31 PM *To:* [email protected] *Subject:* Re: Installing BMC Remedy User 7.0.01 patch 002 on one PC for use by several people ** You're a very generous rater considering it's not really working .... isn't it kind of like a losing team ... aren't they generally below 500 (5) ? Susan :) On 5/7/07, Schryver, Curt <[EMAIL PROTECTED]> wrote: > > ** Eric, > > Any update on this issue? BMC keeps telling me that everything is > working as intended. About a -7 on the 1-to-10 helpful scale. > > Thanks, > Curt > > *Curt A. Schryver* > 717-810-2109 tel > [EMAIL PROTECTED] > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto:[email protected] > ] *On Behalf Of *Alfonso Eric B Contr 95 CG/SCCSS > *Sent:* Wednesday, May 02, 2007 1:19 PM > *To:* [email protected] > *Subject:* Re: Installing BMC Remedy User 7.0.01 patch 002 on one PC for > use by several people > > > ** Here is what we discovered in our testing during the install of > Remedy User Tool 7.0.01 Patch 002 > > User 1 installs the tool and the HOME folder does default to > C:\Documents and Settings\<user 1>\Application Data\AR System\HOME. It > creates the folder for storing macros and saved searches called arcmds. > > User 2 logs in to Remedy on that same PC. A message pops up from Remedy > saying the HOME folder does not exist and asks if user 2 wants to create > it. The message states it will be created at C:\Documents and > Settings\<user 2>\Application Data\AR System\HOME. User 2 clicks "Yes". > The HOME folder is created at the specifies location but it does not create > the arcmds folder. > > We reported this as a bug (SW00255608) and Remedy accepted it as a bug > but even after explaining the problem no less than 5 times via email and by > phone, the tech support rep logged the problem with an inaccurate > description. It was then closed saying it was corrected. I am going to > submit it again as a bug today. > > Eric Alfonso, Contractor, 95 CG/SCCSS > DSN 525-9192 > COMM 661-275-9192 > Remedy Support Team > [EMAIL PROTECTED] * <[EMAIL PROTECTED]> > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto:[email protected] > ] *On Behalf Of *Schryver, Curt > *Sent:* Tuesday, May 01, 2007 11:21 AM > *To:* [email protected] > *Subject:* Installing BMC Remedy User 7.0.01 patch 002 on one PC for use > by several people > > > ** > > Good afternoon. Hope this note finds you all well. > > I'm working on putting together the specifications for installing the > above software via SMS. We will be creating a silent installation package. > When I perform a default installation (including paths), the setup wants to > place the Home folder under my %USERPROFILE%. We like this concept as we > would want different people logging onto a PC to have their own Home folders > (macros, etc.) However, this path is hard-coded in the registry under the > HKEY_LOCAL_MACHINE hive so it will be used for everyone who logs onto the > PC. In our environment, most customers do not have administrator rights on > their PCs. When they log onto a PC that was 'set up' for someone else, they > won't have any rights to the Home folder as it is under someone else's > profile. They are offered the ability to create some folders (via a very > confusing error message). If they do that, they don't have any of the > server settings, etc. that were defined during the installation process. I > 'worked' with BMC and their answer was, you guessed it, "it is functioning > as intended." To eliminate the error, they suggest placing the Home folder > in a location where everyone can get to it. We've done this in the past > with previous versions and it works, but we ran into situations where people > were seeing/changing/deleting other users' macros, etc. > > Has anyone run into this and come up with a workable solution? We're > toying around with installing and copying files to all existing profiles > including the default profile so future logons would also get the 'stuff.' > But, this can be messy and we shouldn't *have* to do it! > > Thanks in advance! > > Curt > > *Curt A. Schryver* > Remedy Administrator > Tyco Electronics > 100 AMP Drive > MS 161-043 > Harrisburg, PA 17105 > 717-810-2109 tel > 717-810-2124 fax > [EMAIL PROTECTED] > __20060125_______________________This posting was submitted with HTML in > it___ __20060125_______________________This posting was submitted with HTML > in it___ > __20060125_______________________This posting was submitted with HTML in > it___ > __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
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