Fred, That's a great point!! But then it'll leave another question. What is user modifies the incident WITHOUT changing the status? Is there anyways we can say that a particular incident want modified by logged-in user? It could be any change and not just status.
~ Neel. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Monday, May 07, 2007 4:34 PM To: [email protected] Subject: Re: Need help with filter qual If you don't change status on a form then 'TR.Status' is NULL so it will not match the database. Change that part to ( 'Status' != 'DB.Status') Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel Sent: Monday, May 07, 2007 4:26 PM To: [email protected] Subject: Need help with filter qual Importance: High Hello fellow-listers, We have a staging email-form that grabs incoming emails from 'AR System Email Messages' form. When email have Incident number in email subject-line, we parse the incident # and open incident in "Modify" mode. Now, we have a filter that executes on HPD:Help Desk on Modify and on Submit both. The Run If condition is: ( 'Status' != "New") AND ( 'TR.Status' != 'DB.Status') If Action: Push Values to: AR System Email Messages Push Filed If: 'Incident Number' = $Incident Number$ If No Request Match: Take No Action If Any Request Match: Modify All Matching Requests Custom Fields: Status = Assigned. The filter executes every-time I double-click the email record from staging form (double-clicking a record in email staging form opens incident window in modify mode) and now here comes a problem: When the incident window opens up in modify mode, if I close the incident window without doing ANYTHING (without modifying and saving anything), it STILL processes the email status to "Assigned". I want to be able to tag the email with Assigned status ONLY when I click "Save" button on incident form. Any suggestions? Thanks in advance, Neel Gautam. This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
