Thanks, Colin, you're right about the phone detail form. I can just bypass that step entirely. I'll make sure the data User requires in that Filter is there as well. Rick _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Colin Sent: Monday, May 07, 2007 3:25 PM To: [email protected] Subject: Re: ITSM 7 People import methodology ** Rick - your methodolgy sounds ok to me, although I'm not an expert. I think you have one error though - the phone numbers do not go into the Phone details form - that is a display-only form for the Client - the phone numbers get pushed to the people form. If you look at the fields in the People form you will see that there are severl phone numbers. For each the country code and the area code are in different fields than the remainder of the phone number. Here at UNCW we are currently importing to the people form using the Import tool, although not from Ldap. Pushing a new entry, if you specify a Login Id, will also push a User form entry: see filter CTM:SubmitUserInfo_502, which executes on Submit only Colin ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Monday, May 07, 2007 6:02 PM To: [email protected] Subject: ITSM 7 People import methodology ** I am attempting to create ITSM 7 people records from LDAP information, and want to run this scenario by you more experienced few who may already have done this: I have the LDAP connection to the people data already, have stored that information in a holding form (about 700 records), and have culled that "get" down to only the 15 or so fields that appear to have useful data in them. I know I need to push the phone #s into the Phone Detail form first, and will string parse that value as part of that push. There will be no Wallet, Travel, Education, Attachments, Home Address, or Benefit, etc. info imported. I also need to perform some string manipulation on the LDAP formatting (culling out the "CN=" type strings), after which I want to push the data into the ITSM 7 People form, along with various local string/selection field settings (i.e. Status, Client Type, $NULL$, etc.). Once I have the import Filter built, I will create an Escalation to refresh the data from LDAP to the holding form, which will cause the Filter to push that data to the People form on Modify. I will add the group memberships/roles/permissions later, as that's a much smaller task that can be done manually. Is there anything else I haven't thought of at all? Is there a better/easier way? Rick Cook __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
