Hi Amanda are you using the Remedy email forms? If so, look in the AR System Email Attachments. For each email that hits the system, there is an entry created in the AR System Email Messages form, the attachment is in the form I mentioned above. All you need to do is run some workflow that will Push the attachment to the attachment pool on your ticket. If you are not using the Email forms, then let me know, what you are doing and I can suggest some alternative method. If you are unsure on how to use the above forms, drop me a line and I will explain it in detail thanks shafqat
"Pierce, Amanda (TBS)" <[EMAIL PROTECTED]> wrote:
** v\:* {behavior:url(#default#VML);} o\:*
{behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape
{behavior:url(#default#VML);} All,
I have seen similar threads, but I havent found an answer yet.
I have some emails that are forwarded to our system where based on the
subject line a ticket is created. If an attachment is included I would like to
have this attachment added to the Tickets attachment pool. Any ideas?
There has to be a way to do it seeing as though you can send a template email
in to submit a ticket with an attachment and it happens? I just need to know
how to do it when its not in a template format.
Thanks!
Amanda Pierce
PDS Client Systems Development
Technology Services
Turner Broadcasting System, Inc
404-827-2959
Please use http://sos to submit a technology request.
__20060125_______________________This posting was submitted with HTML in it___
Shafqat Ayaz
"Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh
Uncontrollably, And Never Regret anything that made you Smile.."
---------------------------------
Sucker-punch spam with award-winning protection.
Try the free Yahoo! Mail Beta.
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"<<image/gif>>
