Alexander, sorry for asking the obvious, but do you have actual connectivity from your remedy server to the LDAP server?
Can you run a browser (Netscape preferably) on your remedy server, enter a URL similar to this https://your_ldap_server:636 and observe what happens? Will the browser connect to the server and attempt to validate the site certificate? Have you updated the certificate database files cert7.db and key3.db? I found that it was the trickiest part of setting up LDAP over SSH. Hope this helps. Regards Jiri Pospisil Technology Support Systems ▪T▪ ▪ ▪Mobile UK▪ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Zinoviev Alexander Sent: 10 May 2007 14:40 To: [email protected] Subject: Re: LDAP with SSL = LDAP ERR 82 Hello, Jiri, I switch plugin log level to 100, you can see the results below. But I didn`t foun any interesting there... <PLGN> <TID: 005796> <RPC ID: 0000000001> <Queue: AREA > <Client-RPC: 390695> /* Чт май 10 2007 15:31:03.6270 */ +VL AREAVerifyLoginCallback -- user AGZinovev <PLGN> <TID: 005796> <RPC ID: 0000000001> <Queue: AREA > <Client-RPC: 390695> /* Чт май 10 2007 15:31:03.6270 */ <ARSYS.AREA.LDAP> <FINEST> AREAVerifyLoginCallback <PLGN> <TID: 005796> <RPC ID: 0000000001> <Queue: AREA > <Client-RPC: 390695> /* Чт май 10 2007 15:31:03.6270 */ <ARSYS.AREA.LDAP> <FINER> Connecting via SSL <PLGN> <TID: 005796> <RPC ID: 0000000001> <Queue: AREA > <Client-RPC: 390695> /* Чт май 10 2007 15:31:03.8670 */ <ARSYS.AREA.LDAP> <FINER> connect timeout previously: -1 <PLGN> <TID: 005796> <RPC ID: 0000000001> <Queue: AREA > <Client-RPC: 390695> /* Чт май 10 2007 15:31:03.8670 */ <ARSYS.AREA.LDAP> <FINER> connect timeout used: 35000 <PLGN> <TID: 005796> <RPC ID: 0000000001> <Queue: AREA > <Client-RPC: 390695> /* Чт май 10 2007 15:31:03.8670 */ <ARSYS.AREA.LDAP> <FINER> ldap_simple_bind("domain_name\remedy", hidden) <PLGN> <TID: 005796> <RPC ID: 0000000001> <Queue: AREA > <Client-RPC: 390695> /* Чт май 10 2007 15:31:03.9080 */ <ARSYS.AREA.LDAP> <SEVERE> Bind: Local error (LDAPERR Code 82) <PLGN> <TID: 005796> <RPC ID: 0000000001> <Queue: AREA > <Client-RPC: 390695> /* Чт май 10 2007 15:31:03.9080 */ -VL FAIL Best regards, Alexander Zinoviev -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jiri Pospisil Sent: Thursday, May 10, 2007 12:45 PM To: [email protected] Subject: Re: LDAP with SSL = LDAP ERR 82 Alexander, you may want to try first increasing the logging level of the plugin server to see if you can get any more details regarding the error. I believe it needs to be done in the ar.conf (or ar.cfg on Windows) file where you need to set parameter Plugin-Log-Level: 100 and then you need to activate the plugin logging in the admin tool. Let us know if you have any luck with this. Regards Jiri Pospisil Technology Support Systems ▪T▪ ▪ ▪Mobile UK▪ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Zinoviev Alexander Sent: 10 May 2007 09:07 To: [email protected] Subject: LDAP with SSL = LDAP ERR 82 Hello, Does somebody have an expirence of LDAP with SSL implementing? BMC provide me an instruction how to do it, but SSL still doen`t work. LDAP ERROR 82 - it is all, I can see in the plugin.log file. ARS 6.3+18. Kind regards, Alexander Zinoviev __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" T-Mobile (UK) Limited Company Registered Number: 02382161 Registered Office Address: Hatfield Business Park, Hatfield, Hertfordshire, AL10 9BW Registered in England and Wales NOTICE AND DISCLAIMER This email (including attachments) is confidential. If you are not the intended recipient, notify the sender immediately, delete this email from your system and do not disclose or use for any purpose. T-Mobile (UK) Limited Company Registered Number: 02382161 Registered Office Address: Hatfield Business Park, Hatfield, Hertfordshire, AL10 9BW Registered in England and Wales NOTICE AND DISCLAIMER This email (including attachments) is confidential. If you are not the intended recipient, notify the sender immediately, delete this email from your system and do not disclose or use for any purpose.
