Only if using an AREA plugin. Axton Grams
On 5/10/07, Rick Cook <[EMAIL PROTECTED]> wrote:
** Axton, isn't that just if using AREA? Does it also apply to ARDBC connections into LDAP? *Rick* ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Axton *Sent:* Thursday, May 10, 2007 9:30 AM *To:* [email protected] *Subject:* Re: How to send email notification to a Group ? ** For the group notifications, if using LDAP authentication, you need to set the External-Authentication-Return-Data-Capabilities parameter in the ar.conf file. 7.0 Config Guide Page 322. Axton Grams On 5/10/07, Jason Miller <[EMAIL PROTECTED]> wrote: > > ** > > I didn't see an answer to Axton's question if you are using LDAP for > authentication. I do remember a while back having a similar problem on > 6.x (1 I think). The emails would be sent only to group members who had > passwords in their User record. If I remember correctly I had to adjust the > "Default Notification Mechanism" on the AREA LDAP Configuration form. > > > > Jason > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Chapman, Colin > *Sent:* Thursday, May 10, 2007 8:26 AM > *To:* [email protected] > *Subject:* Re: How to send email notification to a Group ? > > > > ** > > Thanks for the responses, > > > > I had checked that $Assigned Group$ was populated, and there were no > errors in the AR Email Error Log form. > > I just tested sending the notify to the two group members individually > and that worked, so not a permissions issue. > > > > So per Axton, I'll try the Email Engine debug logging. > > > > Colin > > > > ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 > > Colin Chapman, UNCW > > Phone: 910-962-7356 > > Email: [EMAIL PROTECTED] > > > > > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *CONDREA, Daniel > *Sent:* Thursday, May 10, 2007 6:12 AM > *To:* [email protected] > *Subject:* Re: How to send email notification to a Group ? > > ** > > Hi All, > > > > I suppose that $Assigned Group$ is a system field with ID 112. > > > > If multiple groups are written to field 112, the groups must be > separated by hard returns. > > > > On the other hand if a group has 2 members. One member has read license > and one member has write license, only the user with write license will > receive a notification. > > > > Daniel > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of [EMAIL PROTECTED] > *Sent:* Thursday, May 10, 2007 12:35 PM > *To:* [email protected] > *Subject:* Re: How to send email notification to a Group ? > > ** > > Hi Colin > > > > Can you send email to both member separately by replacing $Assigned > Group$ with email address? > > > > Regards > > > > Abdul Ghani > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Chapman, Colin > *Sent:* Thursday, May 10, 2007 2:11 AM > *To:* [email protected] > *Subject:* How to send email notification to a Group ? > > ** > > Hi Listers, > > > > I thought this would be easy, but I cannot figure out the problem. > > I want my escalation filter to send a Notify email to $Assigned Group$ > > but no emails go out. > > I have checked lots of settings, error logs, archives, KB, guides etc. > but no luck. > > Originally I had Mecanism Email, and changed that to User Default. > > I am not using templates or include fields. > > I have checked permisions of the group members, and their Default > Notification settings > > The test group I am using only has two members. > > Any ideas ? > > > > TIV > > > > *Colin** *** > > ** > > *ARS 7 ServiceDesk 7 MSSQL2005 Windows2003*** > > *Colin Chapman, UNCW*** > > *Phone: 910-962-7356* > > *Email: [EMAIL PROTECTED] > > ** > > > > > > __20060125_______________________This posting was submitted with HTML in > it___ > > > The information contained in this electronic message and any attachments > to this message are intended for the exclusive use of the addressee(s) and > may contain proprietary, confidential or privileged information. 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