Mikhail,
I am not sure of the methods that your calling. ( So you already might
have this part done.) However I think this might be your issue:
inputHPD.setAssignedGroup("Remedy");
The value that is set to the field ID 112 should not be a "string"
(group name). Instead it should be a "string" (group ID) followed by a
; .
Take one Ticket and export it's Field 1 and field 112 values in arx
format. (and any other fields of interest) Verify that your code is
supplying similar values for the fields in question.
It might also be helpful to track down the filter that is giving the
error message and fully identify what it is exactly what the workflow
is complaining about.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 5/10/07, Mikhail <[EMAIL PROTECTED]> wrote:
Hello All,
I've been trying to figure out a way to set the value for the
"Assignee" field. In order to set a value for this, 3 other fields
need to be set. They are: Support Company, Support Organization, and
Assigned Group. The values of these 3 fields will determine the
selection of values for the Assignee field.
In my API, this is what I'm setting:
inputHPD.setSupportCompany("University of Calgary");
inputHPD.setSupportOrganization("Information Technologies");
inputHPD.setAssignedGroup("Remedy");
inputHPD.setAssignee("Mikhail Serate");
If I set these values in the client itself, it's fine. But if I use
this code to submit through the API, it will give me this error:
MessageType: 2
MessageNum: 1291053
MessageText:
AppendedText: The Asssigned Group fields are invalid. Use the menus
for the Support Company, Support Organization, Assigned Group, and
Assignee fields or the type ahead return function on the Assigned
Group or Assignee fields to select this information.
When I try to comment out this line: inputHPD.setAssignee("Mikhail
Serate");
it works just fine.
I've tried using the username: inputHPD.setAssignee("mrserate");
I've tried using the people ID:
inputHPD.setAssignee("PPL000000000003");
Both to no avail.
Any ideas? Thoughts? Please let me know! :)
Thanks,
Mikhail
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