See if this helps. P R O B L E M
How to add fields from the application forms to the OverviewConsole? S O L U T I O N The Overview Console Table is populated using a plugin. The plugin returns records from forms that are defined the SHR:ARDBC_OverviewConsoleTemplate form. The Plugin will look at the Form Guid in this form, and search that form. For example you will see the following 8 records in the SHR:ARDBC_OverviewConsoleTemplate: FORM NAMEFORM GUID TMS:TaskTMSTASK HPD:HelpdeskMAINHELPDESK PBM:Solution DatabaseMAINKNOWLEDGEDATABAE PBM:Known ErrorMAINKNOWNERROR PBM:Problem InvestigationMAIONPROBLEM CHG:Infrastructure ChangeMAINCHANGE AST:PurchaseRequisitionASTPUREREQUISITION AST:CI UnavialabiltyASTCIUNAVIALBLITY If you are logged into the RUT as appadmin for example, the plugin will search the above forms to find the records that are assigned to appadmin and populate the OverviewConsole similar to how the SHR:Consolidated list worked. But how are the fields mapped from the forms to the OverviewConsole , this is done via the SHR:ARDBC fields form. Here you will see mapping for field from the backend forms to the Vendor form hence populating the form. Form example if you would like have more information in the Overview console, for instance the First Name*+ field from the HPD:Helpdesk form. The database id for this field is 1000000019 (in HPD:Helpdesk). This field already exists in the forms: SHR:ARDBC_OverviewConsoleTemplate SHR:ARDBC_OverviewConsole so we do not need to create it again ( you can map any fieldID the database id do not have to match ,as long the database length is sufficient). But for this example, the database ID are matching. To create a mapping for the HPD:Helpdesk form. Open the SHR:ARDBCFields form in new mode and use the following values: FieldID: 1000000019 FormGUID: MAINHELPDESK Vendor Field ID: 1000000019 Submitter: ARSystem Open the SHR:OverviewConsole in the Admin Tool. - open the table z2TH_ConsolidateTable1 properties - on tab Table/Tree Property - Look for First Name under Fields on Form and click Add - Double click on the column First Name and add public Permissions - Save and close the form. Restart the plugin or ARServer.Open the OverviewConsole and there should now be data for the First Name from the Incidents form. -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Thu, 10 May 2007 1:40 PM Subject: Help with SHR:ARDBC_OverviewConsole en ITSM 7 Hi I have the same problem. Can you help me please. AR Server ITSM 7 Linux -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillermo Alfredo Torres Barron Sent: Jueves, 10 de Mayo de 2007 11:46 a.m. To: [email protected] Subject: Re: Help with SHR:ARDBC_OverviewConsole Thanks Roger, but I don't find the ARDBC:FieldMapping form in my system, how can i find it?? My system is AR Server 7.0 Remedy Service Management IT 7.0 OS: Linux Database: Oracle 10g Thanks and regards ________________________________________ De: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] En nombre de Roger Justice Enviado el: Jueves, 10 de Mayo de 2007 09:53 a.m. Para: [email protected] Asunto: Re: Help with SHR:ARDBC_OverviewConsole Importancia: Alta Your explanation needs clarification since the data in the SHR:ARDBC_OverviewConsole is provided by each form independent of the other forms. I have added new field mappings using the ARDBC:FieldMapping form. -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Thu, 10 May 2007 10:45 AM Subject: Help with SHR:ARDBC_OverviewConsole Hi dear listers We need modify the vendor form SHR:ARDBC_OverviewConsole The registers that comes of the form TMS:Task the status must change "Assigned" for "Asignado" but to do this affect to the HPD:Help Desk's registers puts them for the same "Asignado" status when in this form the status is modified so that the status Assigned changes for "Registrado" How can I modify the records of the form TMS:Task without affecting those of HPD:Help Desk? "Asignado", "Registrado" are in Spanish language, because we are in Mexico ;) Thanks in advance Greetings from Mexico City. __________________________________________ Atentamente Guillermo Alfredo Torres Barrón Proyectos ARS Remedy Grupo Financiero Banorte Calzada de Tlalpan #2980, Col. 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