Guillermo, The KB article posting from Roger should be useful to you, but there are some other interesting things to know about the Overview Console and other features within ITSM within the White Paper:
Direct Link: http://documents.bmc.com/supportu/documents/56/76/65676/65676.pdf Taken From: http://www.bmc.com/support/hou_Support_ProdVersion/0,3648,19097_19695_147702 _0,00.html Listed as "(White Paper) BMC Remedy IT Service Management 7.0 Architecture" Cheers Chris. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillermo Alfredo Torres Barron Sent: Thursday, May 10, 2007 6:10 PM To: [email protected] Subject: Re: Help with SHR:ARDBC_OverviewConsole Hi Chris I have searched in the white papers on the BMC Support Web Site but I don't find it What's the name of that white paper? Thanks and greetings ________________________________________ De: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] En nombre de Chris Williams Enviado el: Jueves, 10 de Mayo de 2007 11:37 a.m. Para: [email protected] Asunto: Re: Help with SHR:ARDBC_OverviewConsole Importancia: Alta Hi Guillermo, I'm not sure if it will answer your question specifically, but there is a useful White paper on ITSM 7.0 Architecture which you can download from the BMC Support Site under the Product Documentation section. This White paper gives detailed information about exactly how the Overview Console works and how you could customise it. There may be some information which helps you. Cheers Chris. ________________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Thursday, May 10, 2007 3:53 PM To: [email protected] Subject: Re: Help with SHR:ARDBC_OverviewConsole Your explanation needs clarification since the data in the SHR:ARDBC_OverviewConsole is provided by each form independent of the other forms. I have added new field mappings using the ARDBC:FieldMapping form. -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Thu, 10 May 2007 10:45 AM Subject: Help with SHR:ARDBC_OverviewConsole Hi dear listers We need modify the vendor form SHR:ARDBC_OverviewConsole The registers that comes of the form TMS:Task the status must change "Assigned" for "Asignado" but to do this affect to the HPD:Help Desk's registers puts them for the same "Asignado" status when in this form the status is modified so that the status Assigned changes for "Registrado" How can I modify the records of the form TMS:Task without affecting those of HPD:Help Desk? "Asignado", "Registrado" are in Spanish language, because we are in Mexico ;) Thanks in advance Greetings from Mexico City. __________________________________________ Atentamente Guillermo Alfredo Torres Barrón Proyectos ARS Remedy Grupo Financiero Banorte Calzada de Tlalpan #2980, Col. Ejidos de Santa Ursula Coapa, C.P. 04850 México, D.F. Tel Directo: 51746520, ext: 8505-2520 ............................................................................ ............... Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ............................................................................ ............... ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
