I use the Priority field for Outlook. The field is set to 0 for regular messages, and set to 1 for Urgent messages. Within Outlook the Importance value is High when Priority is 1 (from Remedy). Stephen ARS 6.3 Outlook 2003 Exchange 2003
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal Sent: Friday, May 11, 2007 9:42 AM To: [email protected] Subject: Re: Email Engine Priority Field ** I think the Priority field in the Email Engine is strictly used by the Email Engine to prioritize messages as it processes the queue. If it is configured to take the Priority into account, then it will process higher priority emails first. This seems to be most useful for very high volume Email Engines where the queue may contain thousands of emails at a time. I'm not sure if the default is to factor in Priority or not. You can check the Email Engine Guide for details. But I don't think this correlates directly with the Priority flag in Outlook. Chad Hall (501) 342-2650 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen Sent: Thursday, May 10, 2007 2:34 AM To: [email protected] Subject: Re: Email Engine Priority Field ** Hi Jackson, This seems strange and might be a bug: >From the Email Engine docs: Email Engine Priority MS Outlook Priority 0 Normal 1 High importance 2 High importance 3 Normal (default) 4 Low importance ... 100 Low importance So 3 should resolve to the normal priority, High should equal 1 or 2. Do emails with 'normal' priority also come in as 3? What patch are you running? You might want to log an issue for BMC for this. -- Met vriendelijke groet / Kind regards Michiel Beijen ______________________________________________________ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 5/7/07, Jack Samson < [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote: > Hi, > > We are using ARS version 6.03. Does anyone know if you can set the Priority > in an email and have the email engine iterpret it for incoming emails? Can > it interpret it without using email templates? > > I see a Priority field in the AR System Email Message form. When I send an > email out via Outlook as High, the Priority is always set to a value of 3. > > Thanks, > > Jackson > > _________________________________________________________________ > Watch free concerts with Pink, Rod Stewart, Oasis and more. Visit MSN In > Concert today. http://music.msn.com/presents?icid=ncmsnpresentstagline > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > __20060125_______________________This posting was submitted with HTML in it___ ************************************************************************ *** The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank You. ************************************************************************ **** __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
