Our users will create tickets one of two ways: 1) An email to a certain mailbox (which I will deal with separately) 2) The Requester Console. Are you saying that Incident Submitter is the incorrect permission for that level of use? Rick _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Wednesday, May 16, 2007 11:00 AM To: [email protected] Subject: Re: ITSM 7/LDAP not importing some records ** Your end users do not need Incident Submitter if you are using the Service Request Wizard for them to create new tickets. I found that the client does not want end users being able to search all incidents since they can do this if they are incident viewers. -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Wed, 16 May 2007 1:54 PM Subject: Re: ITSM 7/LDAP not importing some records Our end users won't be doing much, and we're only starting out with IM/PM, so what I have is: Incident Submitter (which is Incident Viewer + being able to submit tickets) Unrestricted Access General Access (don't forget this one) Rick -----Original Message----- From: Action Request System discussion list(ARSList) __20060125_______________________This posting was submitted with HTML in it_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
