Then all you got to do is figure that relationship between the main mail message stored in the mail message form, and the attachment form. I had figured this relationship pretty easily I remember.. there is an association form that stores the relationship. Using that, when your ticket gets submitted, use a filter to search the email association form for the email that created the ticket and then look for the attachments, and set those attachments to the main ticket.. Either that, or create a field in the main ticket that sets the association information, and use a table field to do a lookup of the attachments from the attachments form, if you do not wish to store the attachment at 2 different places..
I would personally go for the second approach to respect data redundancy principals... unless off course there is workflow that deletes the attachment records from the main table when the email gets deleted after being processed. Rgds Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Dan Caissie Sent: Wednesday, May 16, 2007 1:05 PM To: [email protected] Subject: Re: Incoming emails with attachments (More then one) help tips tricks ** Joe, You are correct I do see them being placed in there Dan ---------------------------------------------------------------------------- -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Wednesday, May 16, 2007 12:27 PM To: [email protected] Subject: Re: Incoming emails with attachments (More then one) help tips tricks Do you see the attachment being received in the AR Email Attachment form? I think that's the form that is supposed to receive attachments. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Dan Caissie Sent: Wednesday, May 16, 2007 12:09 PM To: [email protected] Subject: Incoming emails with attachments (More then one) help tips tricks ** Hey everyone I’m now working on having incoming emails setup to create a Help Desk ticket with attachments 3 or more. I’m just starting out with incoming emails so I’m still reading the PDF’s for the email engine. Right now I have incoming emails creating a new ticket and assigning it to the Help Desk with default values in dev, but the attachments are not working any hints or tips would be great. I’ll find a real funny joke for Friday J AR 6.03 SQL 2000 Windows server Dan Caissie United Natural Foods Inc __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.7.1/805 - Release Date: 5/15/2007 10:47 AM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
