Good point Joe. We actually had to back that out when we added it. Certain patch levels of Remedy User and Mid Tier got confused with "0" and 0, which caused it to put the wrong one in our Assignee Group fields at times. I had forgotten about all that.
But we've had no problems with the Users we created. We had hundreds of filters sending notifications across about 50 forms. It was really practical to add workflow on all of them to validate the field that was ultimately passed to the Notify action. Relying on this special User was a quick and easy fix that involved no code changes. Chad Hall (501) 342-2650 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Wednesday, May 16, 2007 4:03 PM To: [email protected] Subject: Re: Argh! email engine just spamed all users! I don't think you want to create a group by the name of 0. 0 is the Group Id of the group Public, which is why sending emails to 0 sends it to Public. Creating a group of 0 (even if the system does allow that) would probably cause conflicts you do not even want. I'd rather suggest checking if the notified group is 0 with a Filter and if so, set that notification field to app admin group or something to notify them that there was nobody notified of that ticket. That it would send a notification to Public when - is in the notify field is a bit strange.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Hall Chad - chahal Sent: Wednesday, May 16, 2007 4:54 PM To: [email protected] Subject: Re: Argh! email engine just spamed all users! Create a user with a username, or group with a group name, of "-". Create another one with a name of "0". That way if this happens again Remedy will interpret it as the group or user by that name and only attempt to notify that group/user instead of all users. Chad Hall (501) 342-2650 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Wednesday, May 16, 2007 3:50 PM To: [email protected] Subject: Re: Argh! email engine just spamed all users! Don't use a 0 either. Same thing happened to me a few years ago. Kyle Matthew Wollman wrote: > ** > My Help Desk install just sent resolution notifications to all the > users on the user form because the email address listed was just a > hyphen! How can I prevent this in the future? what are other wildcards > that should not be put in the email field? > > > Matthew L. Wollman > > Supervisor of Faculty & Staff Help Desk Services > Faculty of Arts & Sciences Computer Services > Office (617) 496-8947 > Cell (617) 285-6952 > [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > > Harvard University > 1 Oxford Street > Science Center B14E > Cambridge, MA 02138 > > Would you like to comment about the service you receive from FASCS? > Now you can! An online survey is available at: > http://www.fas.harvard.edu/~fascs/survey.html > <http://www.fas.harvard.edu/%7Efascs/survey.html> > > __20060125_______________________This posting was submitted with HTML > in it___ -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ************************************************************************ * The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank you. ************************************************************************ * ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.7.1/807 - Release Date: 5/16/2007 6:05 PM No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.7.1/807 - Release Date: 5/16/2007 6:05 PM ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
