Wouldn't such user need to be in the incident user role with either a fixed or a floating license? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rick Cook Sent: Wednesday, May 16, 2007 7:18 PM To: [email protected] Subject: Incident Owner = Incident Assignee
** The structure of the Help Desk here is that the person (Tier 1) taking the call will, most of the time, resolve the issue. Only about 30% have to be escalated and assigned outside the Help Desk. So what configuration settings do I make in IM/PM 7.0.2 P3 to allow that scenario to happen? The docs and manuals I have don't reference the situation more than just barely. Thanks! Rick Cook No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.7.1/807 - Release Date: 5/16/2007 6:05 PM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
