Ron, I had a similar issue though it didn't cause the termination errors. Even increasing the timeout to a maximum of 10 minutes didn't help. I wound up having to change my ARDBC settings to a more specific base DN.
Instead of dc=domain,dc=com I used OU=users,OU=mysite,dc=domain,dc=com. I don't know if this will affect an existing form (which should already be queued to a specific base DN) but when I created a new form all I had to do was overwrite this with a more generic path. This may be totally different from what you're trying to accomplish but I thought I'd through it out there. Cheers! -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters Sent: Thursday, May 17, 2007 11:38 AM To: [email protected] Subject: Problem with arplugin and LDAP I'm using a View form with ARDBC LDAP to get user information from Active Directory. The form connects to the LDAP/Active Directory info, and an escalation periodically pushes info from there to SHR:People. It's working fine, except: When I attempt to open the view form in Administrator, it clocks, then says: The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. : RPC: Timed out (ARERR 8939). After this, the form is not searchable in the User Tool. It also reports that the AR System plug-in isn't responding. At the moment I attempt to open the form in Admin, I get this in the error log: Thu May 17 11:24:38 2007 390695 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Thu May 17 11:24:38 2007 0xc0000005 Thu May 17 11:24:38 2007 390695 : AR System server terminated -- fatal error encountered (ARNOTE 21) although the AR System server either comes right back or isn't down at all, because I can search other forms while I'm waiting for the Admin tool to time out. The application log in Event viewer on the server reports: Reporting queued error: faulting application arplugin.exe, version 7.0.1.1, faulting module arrpc70.dll, version 7.0.1.1, fault address 0x0000a03f. and Reporting queued error: faulting application arplugin.exe, version 7.0.1.1, faulting module ntdll.dll, version 5.2.3790.1830, fault address 0x000224b2. I've had the arplugin log on at 'full' level when I get the error, and it doesn't show anything indicating the arplugin.exe is not responding. I'm working with BMC Support on this, but my tech is apparently stumped because she's having me try the same things we've already tried hoping we get a different result. The platform is ARS 7.0.1 patch 001 on Windows with a SQL db. I'd appreciate your thoughts about where next to look for what's up with this. Thanks, Ron Legters Tools Administrator Data & Systems Services Univar USA Inc. 425.889.3952 Office 425.889.4111 Fax www.univarusa.com ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
