Inbound Email ProblemBrian, Now that its working, be careful about installing certain Outlook service packs.. I remember there was an issue with one of outlooks service pack. I think it was Outlook 2000 with SP2, which disabled outlook from using it as a service for security reasons. So the SP worked as designed but didn't like the Remedy Email engine to use it as a service and the integration failed..
So before installing any of service packs for outlook, make sure it doesn't include some sort of security pack that disables it from being used as a service.. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Sokol, Brian Sent: Friday, May 18, 2007 12:51 PM To: [email protected] Subject: Re: Inbound Email Problem ** Do I need to have Outlook installed on the server where the ar email engine is installed? ---------------------------------------------------------------------------- -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dan Caissie Sent: Friday, May 18, 2007 12:37 PM To: [email protected] Subject: Re: Inbound Email Problem ** Did you set the Remedy Email service with that local profiles user ID and password? That’s what I had to do. Dan Caissie ---------------------------------------------------------------------------- -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, May 18, 2007 12:16 PM To: [email protected] Subject: Re: Inbound Email Problem OK thanks I confirmed that IMap is not supported. I switched the incoming mailbox to MAPI and now I am getting this error: May 18, 2007 12:02:30 PM com.remedy.mail.mapi.MAPINative getStore SEVERE: The specified procedure could not be found. javax.mail.MessagingException: The specified procedure could not be found. at com.remedy.mail.mapi.MAPINative.getStore(Native Method) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(Recei verModule.java:1782) at com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.ja va:480) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:264) at java.lang.Thread.run(Unknown Source) I am using a valid email account and there is a profile for that account on the server. Any idea? ---------------------------------------------------------------------------- -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, May 17, 2007 4:54 PM To: [email protected] Subject: Re: Inbound Email Problem ** It sounds like your Exchange Admin has disabled IMap access to the Exchange Server Fred ---------------------------------------------------------------------------- -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, May 17, 2007 3:35 PM To: [email protected] Subject: Inbound Email Problem We only use email for outbound notification. I am trying to test using inbound email for ticket creation. I can not get any emails to be picked up by the Remedy Email app. I have an inbound mailbox setup using Imap. I tested the Exchange email account and it is receiving email messages but they never make it into the AR System Email Messages form. I am seeing a connection refused error message in the aremail log file. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.7.3/809 - Release Date: 5/17/2007 5:18 PM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
