I'm very new to Flashboards so I don't know if I can code this or not. I would like to create a flashboard so my support staff knows how long its been since they have updated tickets.
Some tickets may be in pending or maybe they forgot to call back the user in a while, so I think I want flashboards to display the amount of days since the oldest ticket has been updated. My management already runs a 15 day report showing this but I want the staff to know to update their tickets before their manager gets on their case. Does someone have a qualification simular to this? thanks Steve ARSystem/HelpDesk 6.3 patch 19 Clustered Oracle 10gR1 Windows 2003 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
