Hi Welton
I don't think it's the email password, it's the Remedy Application Service password set in the Admin tool, Server Properties, Connection Settings tab. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application See the <http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf> ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, May 22, 2007 3:34 PM To: [email protected] Subject: Re: AR Email Can't connect error? The password seems correct and is working from my production server. Any other reason this error would occur? Welton _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Tuesday, May 22, 2007 10:28 AM To: [email protected] Subject: Re: AR Email Can't connect error? Hi Welton >From the Error Messages Guide: 623 Error Authentication failed. Make sure that your user name and password were entered correctly. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application See the <http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf> ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Welton Bryant Sent: Tuesday, May 22, 2007 3:15 PM To: [email protected] Subject: AR Email Can't connect error? Can anyone tell me why I am getting this error with the email engine? Welton Checking connection to server: css-remedy-prd2 ... loaded library Cannot connect. MessageType: 2 MessageNum: 623 MessageText: Authentication failed AppendedText: MessageType: 2 MessageNum: 623 MessageText: Authentication failed AppendedText: at com.remedy.arsys.api.Proxy.ARVerifyUser(Native Method) at com.remedy.arsys.api.ARServerUser.verifyUser(ARServerUser.java:707) at com.remedy.arsys.emaildaemon.EmailUtil.createARServerUser(EmailUtil.j ava:432) at com.remedy.arsys.emaildaemon.EmailDaemon.setUserInfo(EmailDaemon.java :903) at com.remedy.arsys.emaildaemon.EmailDaemon.executeComandLine(EmailDaemo n.java:599) at com.remedy.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:309) May 22, 2007 9:36:16 AM com.remedy.arsys.emaildaemon.LoggingModule doWork SEVERE: Authentication failed __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
