Hi David,
Yes, I definitely remember your previous email weeks back. That is precisely what we will do but we have email multi-tenancy bound to mailboxes and we have made so many customizations with our email-module. We also plan to use only one outbound mailbox and set templates, 'reply-to' and 'from' email addresses programmatically. However all that will take some time and we have urgent situation to deal with emails that is why we need to do something for short-term which would buy us some time to implement cleaner long-term solution. Thank you, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Tuesday, May 22, 2007 9:30 AM To: [email protected] Subject: Re: has anyone used multiple email-engines on one server? Hi Neel As I previously answered you on this subject a few weeks ago, the best way for you to proceed is to set up your multiple email addresses as aliases to the same mailbox, or to forward the contents of these separate mailboxes to a single mailbox that Remedy polls. Either way, you will retain the original To address for your workflow to process without changes. Look at the To address of this message - was it sent to you? No, it was sent to [email protected] and forwarded to you. If you really have a high volumes of messages being processed, you might also look at getting the email daemon to run on a separate thread so that it does not degrade performance for your ordinary users. Set up a private server thread and change the line in the EmailDaemon.Properties file to use that thread: com.remedy.arsys.emaildaemon.<server>.RPC=<thread number>. I haven't tried this but it should work, and will separate the mail processing from your general user load. Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide <http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf> tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel Sent: Tuesday, May 22, 2007 5:58 AM To: [email protected] Subject: has anyone used multiple email-engines on one server? Importance: High ** Hello listers, I would really like to know if anyone here has used multiple email-engines to poll mailboxes. Any experiences? I would like to get some feedback around how much is the effort installing another email-engine on a machine with already one (or more) email-engines running? Any issues or does anyone know of any known defects? How is the maintenance effort? Any feedback would be appreciated. Thank you, __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
