Hi Thiru,
We have a staging form (a display-only form) with table field that basically gets records from 'AR System Email Messages' form - few columns hidden (MessageID and IncidnetID being one of those columns). When we double-click a record from this staging form, it opens incident window and on open it pushes MessageID to the incident form and then on submit of incident, we push Incident Number back onto a new field on 'AR System Email Messages' form based on MessageID. I hope this helps. Regards, Neel Gautam Accenture - Chicago Delivery Centre MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thirumavalavan Muthusamy NCS Sent: Tuesday, May 22, 2007 7:56 PM To: [email protected] Subject: Re: Create Incident record via Email Hi Gautam, Thank you for your email. Can you tell me how do you pass the Message ID from email to HelpDesk form? Regards Thiru ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel Sent: Friday, May 18, 2007 10:26 AM To: [email protected] Subject: Re: Create Incident record via Email ** Hi Thiru, We have done the EXACT same thing except we don't send formatted emails, as customers denied to send formatted emails. We use free form emails. However, what we have done the following to achieve exactly what you desire: 1. We have added a field on 'AR System Email Messages' called "Incident Number". 2. Pass MessageID from email to help-desk form and on submit, we save Incident Number of created incident on to 'AR System Email Messages' form using matching MessageID. 3. We have added a table on 'work-info' tab on help-desk to point to all emails related to that particular incident. That way, we don't replicate emails/attachments and we can have a relationship between incident and emails I hope this helps. Thank you, Neel Gautam __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
