>From what I heard about some TSD (Tivoli Service Desk) consultants, it was >(is) very hard to find people that know KML enough to customize the TSD suite >in a reasonable amount of time. It's even much harder to get KML programmers >than COBOL programmers! I guess you could find Modula programmers easier >too....
The reason why Peregrine bought TSD is to kill it and then entice (more like force) the 1500 customers at that time to switch to ServiceCenter. That was the reason why Peregrine did that. They killed TSD 3 months after acquiring it, and to add insult to injury, they outsourced all TSD support to a third party! From: William Rentfrow Sent: Wed 05/23/07 1:00 AM To: [email protected] Subject: Re: BMC ITSM vs. Tivoli? ** KML = Knowledge Management Language Rumor has (had?) it the language was an early attempt at trying to create some type of artificial intelligence for making fuzzy logic decisions. I don't know what the real method to their madness was - but there certainly was a madness to their method. Still though it had some great features - like full control of transactional processing and all elements of what was going on in the system. You could literally change anything you wanted to with it. If, of course, you wanted to type it out character by character, line by line. I think the biggest project we ever did added something like 100,000 lines of code to a base product of 200,000 or so lines of code. I can still code in it if I have to - but it's like trying to remember my high school French lessons at this point. As for the reasons IBM/Tivoli "dropped" the EA/TSD Service Desk line of products was actually fairly simple - they quit selling it. They just started bundling it with their standard Tivoli apps and didn't sell the implementation services. Specifically they refused to compensate their sales people for the implementations for the product and they weren't charging for the product itself so there was no reason whatsoever for the sales people to do anything with it. It quickly became shelfware and nothing more. Why Peregrine paid more than $10 for it is a mystery to this day. But then again Peregrine did seem to have some accounting issues :) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Monday, May 21, 2007 8:24 PM To: [email protected] Subject: Re: BMC ITSM vs. Tivoli? ** I think it's actual acronym stood for 'Krappy Monotonous to program in Language'....I was forced to 'Learn' it to modify it for a company I previously worked for.... From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Monday, May 21, 2007 7:08 PM To: [email protected] Subject: Re: BMC ITSM vs. Tivoli? ** Scott, One of the reasons the Tivoli Service Desk was "dropped" by IBM is because the core programming language these applications were built in is an obscure language called KML. Just so you know, this KML language is an object oriented language, it is not the Keyhole Markup Language. I don't know what the acronym means though... Guillaume From: Scott Hammons Sent: Wed 05/16/07 8:39 PM To: [email protected] Subject: Re: BMC ITSM vs. Tivoli? ** Emad, Thank you for the clarification. I was just passing on the information that I know at this time. It appears that IBM will be putting quite a bit of its R&D effort into improving the Maximo product. IBM already has a change management utility incorporated with it's CCMDB product. By the way some of the people that have told me the benefits of the IBM product line are ex-Remedy people that went to Maximo after being let go by BMC. Personally I always thought it was a big mistake for IBM to let go of their original service product. I'm a big fan of the Remedy product line and it looks like IBM has made these moves to go head to head with Remedy. I guess time will tell if it is a good move or not. Thanks, Scott From: Action Request System discussion list(ARSList) on behalf of Emad Zaky Sent: Wed 5/16/2007 16:07 To: [email protected] Subject: Re: BMC ITSM vs. Tivoli? ** I am sorry Scott, The Asset part in Maximo is good, since that's what Maximo was originally built for.... The rest of Maximo's ITSM still needs to evolve in a lot of aspects to compete with Remedy as well as other well established ITSM apps... On 5/16/07, Scott Hammons <[EMAIL PROTECTED]> wrote: ** Correction. IBM purchased a company called Maximo that has a service desk and asset management component. IBM also has CMDB called Change and Configuration Management Database (CCMDB). I can get info on this products out to you if you contact me off list. It appears to me that they are jumping back into the game through acquisition. From what I've heard about the product and it appears to compete well with the Remedy product suite. Hope this helps, Scott Scott Hammons Principal Tivoli Security Consultant Advanced Integrated Solutions, Inc. http://www.aisconsulting.net/ Email: [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) on behalf of William Rentfrow Sent: Wed 5/16/2007 15:03 To: [email protected] Subject: Re: BMC ITSM vs. Tivoli? ** Tivoli ITSM = IBM Tivoli Storage Manager. This is not a ITSM type product whatsoever. Historically Tivoli used to own Tivoli Service Desk, which previous to IBM's acquisition was known as Software Artistry's product line "Expert Advisor". The acquisition happened in 1997. Tivoli rebranded everything in 1998 and spun half of the product line off into a company named Coreport - Corepoint lasted < 9 months. The entire product line was sold and killed off right around January of 2000. Anyone care to guess who bought it? (Rhymes with "Beregrine") Tivoli does not have this type of product line any longer. Strangely I know of at least company still running the EA product line. IBM does have some CRM products but nothing extremely similar to Remedy. From: Action Request System discussion list(ARSList) [mailto:mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, May 16, 2007 10:13 AM To: mailto:[email protected] Subject: Re: BMC ITSM vs. Tivoli? ** Doug, have your people look at the Forrester Wave pdf (which you can get from BMC's web site) that compares Service Desk platforms. The Tivoli suite isn't in there, but about a dozen other (including BMC) are. Rick From: Action Request System discussion list(ARSList) [mailto:mailto:[EMAIL PROTECTED] On Behalf Of Anderson, Douglas W. Sent: Wednesday, May 16, 2007 8:01 AM To: mailto:[email protected] Subject: BMC ITSM vs. Tivoli? ** Hello ARSList Wizard-folk, One of my co-workers has become enmeshed in a comparative analysis of BMC Remedy ITSM and IBM Tivoli ITSM. His group was all set to go with the ARS-version 7-based Incident, Problem, CMDB, & Knowledge canned applications when someone asked, "What about Tivoli?" I am glad I'm not in his shoes but would like to try to help. If you have compared the BMC and Tivoli solutions and have any tales to tell, documents to share (anonymous attribution or not), or Tivoli gotchas that ought to be examined carefully, please let me know (on- or off-list). Many thanks for any insights, Doug Anderson __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
