Support finally found the problem. In addition to the Registry settings in HKEY_LOCAL_MACHINE's Software/Java settings, which I had changed, there is one more in System/Services/BMC Remedy Email Engine/Parameters. The JVM library is set to the Java 1.4 JVM install location instead of the 1.5 location. Put the path to the jvm.dll file, including the file name, in that place (C:\Program Files\Java\jre1.5.0_11\bin\client\jvm.dll), and it works. I've got mail! Rick _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Wednesday, May 23, 2007 10:50 AM To: [email protected] Subject: Re: Remedy Email - the saga continues ** Rick, The "1" needs to be replaced with the path value. In the HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime Environment\1.5.0_11 entry I have c:\Program Files\Java\jre1.5.0_11 loaded in JavaHome. (Default) is (value not set). Now this is a 6.3 server but it all worked fine after I updated the directory in the registry. The JavaHome entry under the HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Development Kit has the j2sdk path HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, May 23, 2007 1:25 PM To: [email protected] Subject: Re: Remedy Email - the saga continues ** I am aware that Java 1.5.0_11 doesn't update some of the Registry settings, and I took care of the ones referenced in the KB. You mentioned one thing, though. Which attribute should have the Java path in it - the (Default) (in which the path currently resides) or the JavaHome? It seems like it should be the JavaHome, but that didn't appear until I created a path for Java in the system environment, and it contains a "1" now (I'm presuming that's an indicator that the $path has been defined). Rick _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Wednesday, May 23, 2007 10:14 AM To: [email protected] Subject: Re: Remedy Email - the saga continues ** Rick, I didn't see your earlier entries in the saga so this may be redundant. Did you check the registry issue for Java Update5? The registry puts a "1" instead of the fully qualified directory path for the Java SDK files. <snip> I got this from BMC Remedy support: The root cause of the problem was due to Java 1.5.0_11 installer not setting the correct values in the following registry keys correctly HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Development Kit\1.5\JavaHome HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Development Kit\1.5.0_11\JavaHome The correct values should indicates the path to the JDK installed directory, eg: c:\Program Files\Java\jdk1.5.0_11 Seemed to work for me. </snip> John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, May 23, 2007 12:59 PM To: [email protected] Subject: Remedy Email - the saga continues ** I think I have found the source of the problem, but I want to corroborate it with other real-life users. Does anyone out there have an ARS 7 implementation (I'm on 7.0.1 p2) using the 1.5.0_11 Java SDK, and Email is working? The reason I ask is that I noticed something on Java's web page that states that the JVM is not a separately installed component, starting with v5 (i.e. 1.5), and that, coupled with the Event errors stating that the Remedy email service can't find the JVM (there is no JVM directory installed with Java 1.5.0_11), is making me wonder whether there are some compatibility issues between those two products/versions. So either I'm onto something, or barking up the wrong tree - either way, I'd like to know. Rick Cook __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
