Thanks - that was my experience, which I reported but never heard a reason for. I have had the most success by simply using the appadmin account since it covers just about every permission group.
Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bryan Waters Sent: Wednesday, May 23, 2007 1:32 PM To: [email protected] Subject: Re: Prefetch ITSM to mid-tier ** The pre-fetch fails to work when using a non-ARS admin account with a Preference Server specified in the Mid-Tier Config tool. If you remove the Preference Server setting, the process works with a non-ARS Admin account. BMC has created defect SW00261809 for the issue with a non-ARS admin and a Preference Server setting. ARS v7.0.1 patch 1 Mid-Tier v7.0.1 patch 1 Thanks, Bryan Waters From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, May 22, 2007 5:43 PM To: [email protected] Subject: Prefetch ITSM to mid-tier ** Several months ago, Axton mentioned that a perl script to prefetch the forms and applications to the Mid-Tier server was included in the Mid-Tier 7 installation. I found the sample script (prefetchConfig.xml) in the C:Program Files\AR System\Mid-Tier\WEB-INF\classes directory, and I have made the modifications I believe to be necessary to prefetch the applications and forms I want, but what I don't see is how to execute the script. It's probably easy for you Perl divers out there - care to help me out? Rick Cook __20060125_______________________This posting was submitted with HTML in it___ Email Disclaimer This email has been sent from the TuringSMI Group This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
