I'm strapped to ITSM rocket so to speak because that's what my company decided to do before I even signed on with them. If I'd had a hand in the decision making process, I'd have installed it on a dev server, seen all the issues and cautioned my company against upgrading when they did. I'm curious, how many of you that are using ITSM 7 were involved with the decision making process?
Ben Cantatore Remedy Administrator Avon (914) 935-2946 Christian Janovic <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 05/24/2007 02:32 PM Please respond to [email protected] To [email protected] cc Subject AW: ITSM 7 customizations "I'm convinced the reason why so many members of the ARSList are on the ITSM/ITIL bandwagon is because they want to remain gainfully employed and not because ITSM is a good product." Is that the reason why nobody responds to Norms list entry? -----Ursprüngliche Nachricht----- Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Im Auftrag von Kaiser Norm E CIV USAF 96 CS/SCCE Gesendet: Donnerstag, 24. Mai 2007 18:55 An: [email protected] Betreff: Re: ITSM 7 customizations >I do believe Remedy is marketing this as a full-blown product suite that, if configured correctly, shouldn't need or require the services of anything other than a 'maintenance admin'. This is why, no doubt, they always offer their professional services if you want to step outside their new box. And, I don't believe they are going to want to assist those developers who insist on continuing to treat Remedy as a development tool....sigh...... I just wonder if the handwriting is on the wall for us custom Remedy developers. I know from my own first-hand experience that Remedy sales is now hawking Remedy as a complete, ITIL-driven IT enterprise management suite rather than as a development platform. BMC jumped off the cliff when they decided to throw their hat into the ITIL ring. To me, having to own and run ARS with an alleged OOTB ITIL enterprise suite (the monster that it is) is just a bizarre contrivance. It "just wound up that way." If you buy Microsoft Exchange do you have to buy the Microsoft Visual Studio along with it? Now I know people are going to throw out the, "Well they know they can't make a perfect app for everyone so it has to be customizable...blah, blah, blah..." No, it's not customizable. Not in a practical sense, anyway. Here's why: A) It's a monster. Good luck trying to figure out what everything does. How do you figure it out? Clickety-clickety...clickety-clickety...clickety-clickety...and that's for over 20,000 code objects. At that rate it would take a good developer a year or more to reverse engineer it all. B) If you somehow DO successfully customize it, as soon as BMC releases a patch or an upgrade, your customization could very well go BYE BYE! Any you know what? For what? What does a "successful" deployment of ITSM get you? I'm convinced the reason why so many members of the ARSList are on the ITSM/ITIL bandwagon is because they want to remain gainfully employed and not because ITSM is a good product. Just my thoughts. Norm ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
