Has anybody had any issues exporting files using Mid-Tier 7.0.01 Patch 001? I am getting a "Failed to perform Action" error when I try to export any file type. According to the MT logs there is a plugin missing on the ARS server. Does anybody know what the name of the plugin file is or maybe this is a misleading error and something else is wrong? I can see that the .arr file is being created and deleted on the MT server.
Maybe it is time to try a newer patch for ARS/MT? I haven't worked too much with the new DV stuff. Below is a snippet from the MT log. Thanks, Jason ARS 7.0.01 p001 Approval Server 7.00.01 ITSM 6.0 CMDB 1.1 P3 Servers 2003 DB MS SQL 2000 SP4 (remote server) 9391: No module with name "<module_name>" was found in the following configured module server(s) "<servers>". This error occurs if the requested plug-in does not exist in the list of plug-in servers in the BMC Remedy Mid Tier Configuration Tool 9394: Could not download the module jar file for module "<module>" from the server "<server>" due to an exception. Please see the log file for further details. This error occurs if the mid tier cannot download a jar file for a particular data visualization plug-in in a server. May 24, 2007 12:06:34 PM - FINE (com.remedy.log.PERFORMANCE) : (Thread 75) Plugin Report time = 172 May 24, 2007 12:06:34 PM - FINE (com.remedy.log.PERFORMANCE) : (Thread 75) API Util.ARGetQualifier time = 0 May 24, 2007 12:06:34 PM - FINE (com.remedy.log.DVMODULE) : (Thread 75) Exception while trying to find plugin "Report" in the server "ARS_SERVERNAME" Throw Error - 9394 May 24, 2007 12:06:34 PM - FINE (com.remedy.log.INTERNAL) : (Thread 75) Throw Error - 9394 May 24, 2007 12:06:34 PM - FINE (com.remedy.log.INTERNAL) : (Thread 75) Throw Error - 9391 May 24, 2007 12:06:34 PM - FINE (com.remedy.log.PERFORMANCE) : (Thread 74) Backchannel end: CompileExternalQualification: Process: 0; Send: 0; Chars: 45 May 24, 2007 12:06:34 PM - FINE (com.remedy.log.PERFORMANCE) : (Thread 74) API Util.ARGetQualifier time = 0 May 24, 2007 12:06:34 PM - FINE (com.remedy.log.PERFORMANCE) : (Thread 74) Backchannel start: CompileExternalQualification May 24, 2007 12:06:31 PM - FINE (com.remedy.log.PERFORMANCE) : (Thread 70) Backchannel end: GetURLForForm: Process: 0; Send: 0; Chars: 106 May 24, 2007 12:06:31 PM - FINE (com.remedy.log.PERFORMANCE) : (Thread 70) Backchannel start: GetURLForForm May 24, 2007 12:05:05 PM - FINE (com.remedy.log.PERFORMANCE) : (Thread 69) Plugin Report time = 172 May 24, 2007 12:05:05 PM - FINE (com.remedy.log.PERFORMANCE) : (Thread 69) API Util.ARGetQualifier time = 0 May 24, 2007 12:05:05 PM - FINE (com.remedy.log.DVMODULE) : (Thread 69) Exception while trying to find plugin "Report" in the server "ARS_SERVERNAME" Throw Error - 9394 May 24, 2007 12:05:05 PM - FINE (com.remedy.log.INTERNAL) : (Thread 69) Throw Error - 9394 May 24, 2007 12:05:05 PM - FINE (com.remedy.log.INTERNAL) : (Thread 69) Throw Error - 9391 May 24, 2007 12:05:05 PM - FINE (com.remedy.log.PERFORMANCE) : (Thread 68) Backchannel end: CompileExternalQualification: Process: 0; Send: 0; Chars: 45 May 24, 2007 12:05:05 PM - FINE (com.remedy.log.PERFORMANCE) : (Thread 68) API Util.ARGetQualifier time = 0 May 24, 2007 12:05:05 PM - FINE (com.remedy.log.SERVLET) : (Thread 68) mQualFieldTypes=4 May 24, 2007 12:05:05 PM - FINE (com.remedy.log.SERVLET) : (Thread 68) mQualFieldValues= May 24, 2007 12:05:05 PM - FINE (com.remedy.log.SERVLET) : (Thread 68) mQualFieldIds=2000037 May 24, 2007 12:05:05 PM - FINE (com.remedy.log.SERVLET) : (Thread 68) mQualification=5\2000037\ May 24, 2007 12:05:05 PM - FINE (com.remedy.log.SERVLET) : (Thread 68) mRemoteSchema=+Projects May 24, 2007 12:05:05 PM - FINE (com.remedy.log.SERVLET) : (Thread 68) mRemoteServer=ARS_SERVERNAME May 24, 2007 12:05:05 PM - FINE (com.remedy.log.SERVLET) : (Thread 68) mCurrentVui=Default Administrator View May 24, 2007 12:05:05 PM - FINE (com.remedy.log.SERVLET) : (Thread 68) mCurrentSchema=ReportSelection May 24, 2007 12:05:05 PM - FINE (com.remedy.log.SERVLET) : (Thread 68) mCurrentServer=ARS_SERVERNAME May 24, 2007 12:05:05 PM - FINE (com.remedy.log.SERVLET) : (Thread 68) --> CompileExternalQualification May 24, 2007 12:05:05 PM - FINE (com.remedy.log.PERFORMANCE) : (Thread 68) Backchannel start: CompileExternalQualification May 24, 2007 12:05:05 PM - FINE (com.remedy.log.SERVLET) : (Thread 68) GoatServlet: SessionID=kRxcUreZaPpgFVWbQ8v6jQU2doc May 24, 2007 12:05:05 PM - FINE (com.remedy.log.SERVLET) : (Thread 68) cookie=IP-Restriction-GUID=d1515d6ecefb6b66:-202215d1:112bf2e0176:-7ffd; JSESSIONID=kRxcUreZaPpgFVWbQ8v6jQU2doc; GKW=%7B14%3A%7Bn%3A%22LASTID%22%2Ct%3A6%2Cv%3A%22000000000015218%22%7D%2C15% 3A%7Bn%3A%22LASTCOUNT%22%2Ct%3A7%2Cv%3A1%7D%7D May 24, 2007 12:05:05 PM - FINE (com.remedy.log.SERVLET) : (Thread 68) GoatServlet: url=https://URL_TO_SERVER:443/arsys/BackChannel/?param=152%2FCompileExternal Qualification%2F7%2FARS_SERVERNAME15%2FReportSelection26%2FDefault%20Adminis trator%20View7%2FARS_SERVERNAME14%2F%2BProjects10%2F5%5C2000037%5C11%2F1%2F7 %2F20000375%2F1%2F1%2F%205%2F1%2F1%2F4 May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 67) FormServlet: filename=userdata.js May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 67) FormServlet: viewname=Default Admin View May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 67) FormServlet: formname=ReportToFile May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 67) FormServlet: appname=null May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 67) FormServlet: server=ARS_SERVERNAME May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 67) FormServlet: URI=/arsys/forms/ARS_SERVERNAME/ReportToFile/Default+Admin+View/userdata.js May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 67) GoatServlet: SessionID=kRxcUreZaPpgFVWbQ8v6jQU2doc May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 67) cookie=IP-Restriction-GUID=d1515d6ecefb6b66:-202215d1:112bf2e0176:-7ffd; JSESSIONID=kRxcUreZaPpgFVWbQ8v6jQU2doc; GKW=%7B14%3A%7Bn%3A%22LASTID%22%2Ct%3A6%2Cv%3A%22000000000015218%22%7D%2C15% 3A%7Bn%3A%22LASTCOUNT%22%2Ct%3A7%2Cv%3A1%7D%7D May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 67) GoatServlet: url=https://URL_TO_SERVER:443/arsys/forms/ARS_SERVERNAME/ReportToFile/Defaul t+Admin+View/userdata.js?winname=ARS_SERVERNAMEReportToFile1180033502085D May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 66) FormServlet: filename=form.js May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 66) FormServlet: viewname=Default Admin View May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 66) FormServlet: formname=ReportToFile May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 66) FormServlet: appname=null May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 66) FormServlet: server=ARS_SERVERNAME May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 66) FormServlet: URI=/arsys/forms/ARS_SERVERNAME/ReportToFile/Default+Admin+View/form.js/b3d7 abdf.js May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 66) GoatServlet: SessionID=kRxcUreZaPpgFVWbQ8v6jQU2doc May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 66) cookie=IP-Restriction-GUID=d1515d6ecefb6b66:-202215d1:112bf2e0176:-7ffd; JSESSIONID=kRxcUreZaPpgFVWbQ8v6jQU2doc; GKW=%7B14%3A%7Bn%3A%22LASTID%22%2Ct%3A6%2Cv%3A%22000000000015218%22%7D%2C15% 3A%7Bn%3A%22LASTCOUNT%22%2Ct%3A7%2Cv%3A1%7D%7D May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 66) GoatServlet: url=https://URL_TO_SERVER:443/arsys/forms/ARS_SERVERNAME/ReportToFile/Defaul t+Admin+View/form.js/b3d7abdf.js May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 65) FormServlet: filename= May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 65) FormServlet: viewname=Default Admin View May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 65) FormServlet: formname=ReportToFile May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 65) FormServlet: appname=null May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 65) FormServlet: server=ARS_SERVERNAME May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 65) FormServlet: URI=/arsys/forms/ARS_SERVERNAME/ReportToFile/Default+Admin+View/ May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 65) GoatServlet: SessionID=kRxcUreZaPpgFVWbQ8v6jQU2doc May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 65) cookie=IP-Restriction-GUID=d1515d6ecefb6b66:-202215d1:112bf2e0176:-7ffd; JSESSIONID=kRxcUreZaPpgFVWbQ8v6jQU2doc; GKW=%7B14%3A%7Bn%3A%22LASTID%22%2Ct%3A6%2Cv%3A%22000000000015218%22%7D%2C15% 3A%7Bn%3A%22LASTCOUNT%22%2Ct%3A7%2Cv%3A1%7D%7D May 24, 2007 12:05:03 PM - FINE (com.remedy.log.SERVLET) : (Thread 65) GoatServlet: url=https://URL_TO_SERVER:443/arsys/forms/ARS_SERVERNAME/ReportToFile/Defaul t+Admin+View/?cacheid=b3d7abdf May 24, 2007 12:05:02 PM - FINE (com.remedy.log.PERFORMANCE) : (Thread 64) Backchannel end: GetURLForForm: Process: 0; Send: 0; Chars: 106 May 24, 2007 12:05:02 PM - FINE (com.remedy.log.SERVLET) : (Thread 64) mWinArg= May 24, 2007 12:05:02 PM - FINE (com.remedy.log.SERVLET) : (Thread 64) mWinName= May 24, 2007 12:05:02 PM - FINE (com.remedy.log.SERVLET) : (Thread 64) mFetchDimensions=true May 24, 2007 12:05:02 PM - FINE (com.remedy.log.SERVLET) : (Thread 64) mView= May 24, 2007 12:05:02 PM - FINE (com.remedy.log.SERVLET) : (Thread 64) mForm=ReportToFile May 24, 2007 12:05:02 PM - FINE (com.remedy.log.SERVLET) : (Thread 64) mAppName= May 24, 2007 12:05:02 PM - FINE (com.remedy.log.SERVLET) : (Thread 64) mServer=ARS_SERVERNAME May 24, 2007 12:05:02 PM - FINE (com.remedy.log.SERVLET) : (Thread 64) --> GetURLForForm May 24, 2007 12:05:02 PM - FINE (com.remedy.log.PERFORMANCE) : (Thread 64) Backchannel start: GetURLForForm May 24, 2007 12:05:02 PM - FINE (com.remedy.log.SERVLET) : (Thread 64) GoatServlet: SessionID=kRxcUreZaPpgFVWbQ8v6jQU2doc May 24, 2007 12:05:02 PM - FINE (com.remedy.log.SERVLET) : (Thread 64) cookie=IP-Restriction-GUID=d1515d6ecefb6b66:-202215d1:112bf2e0176:-7ffd; JSESSIONID=kRxcUreZaPpgFVWbQ8v6jQU2doc; GKW=%7B14%3A%7Bn%3A%22LASTID%22%2Ct%3A6%2Cv%3A%22000000000015218%22%7D%2C15% 3A%7Bn%3A%22LASTCOUNT%22%2Ct%3A7%2Cv%3A1%7D%7D May 24, 2007 12:05:02 PM - FINE (com.remedy.log.SERVLET) : (Thread 64) GoatServlet: url=https://URL_TO_SERVER:443/arsys/BackChannel/?param=49%2FGetURLForForm%2F 7%2FARS_SERVERNAME0%2F12%2FReportToFile0%2F1%2F10%2F0%2F _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
