Just to be sure check the assignments and make sure they are available in which ever application you are using. Also be sure there are no overlapping assignments that might be causing any confusion.
I ran into a similar error when I attempted to use an incident template from the requestor console. It sat there as "in progress" but never made the transfer as no assignment routing was set up. Just an idea... Matthew C. Gayford Technology Support Specialist - Client Services Information Technology Systems Division University of North Carolina Wilmington (910) 962-4357 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rami S Ayoub Sent: Thursday, May 24, 2007 7:02 PM To: [email protected] Subject: Re: Assigment Problem Version 7 ** >From the Assignment link I have configure group to handle operational categorization which I select the contact company + Company + available systems but the Assignment didn't go and the INC ID shown as in progress ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Friday, May 25, 2007 1:39 AM To: [email protected] Subject: Re: Assigment Problem Version 7 More details would be helpful since you are not specific as to what the problem is. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
