Well, that's the way it's worked in the pre-ITIL days. ITSM 5 and 6 "suggested" some ITIL-like workflow and processes, and would support them, but it wasn't all that hard to circumvent them. With v7, companies are pretty much forced to commit to ITIL as part of the implementation - preferably before it. There's just so MUCH workflow that would need to be re-engineered to make it work another way. If you don't care about ITIL, stay on custom or pre-v7 ITSM modules. I'm not saying I like that arrangement or that it is optimal, but it's kinda the way it is for the foreseeable future, and we need to either adapt to it or change tools and/or professions. Rick _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Friday, May 25, 2007 10:16 AM To: [email protected] Subject: Re: ITSM 7 customizations ** Runar, Are you suggesting that the 'tool' should define a company's processes? I always thought the tool was supposed to reflect the company's processes. If the company doesn't want that particular process then it shouldn't be forced via a tool. Susan On 5/25/07, Runar Helle <[EMAIL PROTECTED]> wrote: Well, wouldn't some members also be strongly against it for the same gainful reason...? I'm not convinced that building an ITSM-application from scratch would be the most lucrative options either, especially if your company does not possess experts on every level (I'm not only thinking of programmers, but also the process/organizational side of it). You may risk going though a great deal of testing and failures even before you reach half the level as an out of the box solution provides. Runar:-) -----Original Message----- Wrom: PKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIP BARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCL BDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIV OTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBR NVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHA ALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAX ZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGG MEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZC MHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFM YXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYI YZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRES KPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYO KSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEX XIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXU WLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDD JBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZ IDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJ VTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVF VWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBO HMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDUL HPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAU TFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQ TIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAA FXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTW FAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZF SQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSC RTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYL EJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARH DMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXR QBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQN QEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWW CUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPT CXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWC ONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPY OQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVI BGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOE AIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUN NYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNK MBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTT ZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISHJEXXIMQ ZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOTWFAOBUZXUWLSZ LKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGDADRZFSQHYUCDDJBLV LMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXOEAIJJPHSCRTNHGSWZIDRE XCAXZOWCONEUQZAAFXISHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLB XFGGMEPYOQKEDOTWFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRK JVZCMHVIBGDADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKH JYFMYXOEAIJJPHSCRTNHGSWZIDREXCAXZOWCONEUQZAAFXISH __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
