We've let our reps know what we're trying to do, and they'll be working
with us as planning moves forward. Haven't tried the support site yet,
but I'll get there...
Thanks,
John
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shyam Attavar
Sent: Friday, May 25, 2007 2:00 PM
To: [email protected]
Subject: Re: Upgrading to CMDB 2.0
**
You should probably contact your Sales Representative or BMC
Support to find out if there is any further information regarding this.
Cheers,
--
Shyam
----- Original Message ----
From: Roney Samuel Varghese <[EMAIL PROTECTED]>
To: [email protected]
Sent: Thursday, May 24, 2007 10:50:07 PM
Subject: Re: Upgrading to CMDB 2.0
** Dear John,
I guess you remember all those extensions for Telecom and J2EE
in CMDB 1.1 is now not available with CMDB 2.0, however it has been
organized in a much robust way. Its built to tie with the OOTB ITSM 7
application involving Product Categorization and Location information
with the base class (BMC_BaseElement). I guess BMC does say that CMDB
2.0 has a backward compatibility with ITSM 6.0, however you would have
to analyze the amount of effort it would take to customize an
application like CMDB with an additional cost of maintaining the
existing relationships with ITSM 6.0
Hope this helps
Regards,
Roney Samuel Varghese
On 5/24/07, Rick Cook <[EMAIL PROTECTED] > wrote:
**
It's not that it isn't compatible per se, it's just that
you probably don't want to go to the work it would take to map ITSM 6 to
CMDB 2.x, especially since you would be on the bleeding edge the whole
time. It would be far worse going the other way, BTW.
Rick From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson
Sent: Thursday, May 24, 2007 4:01 PM
To: [email protected]
Subject: Re: Upgrading to CMDB 2.0
**
Hmm. That's what I was afraid of, although we were
assured that 2.0 was compatible with HD 6... Thanks for the info, it
gives me some leverage to use with management.
John
-----Original Message-----
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, May 24, 2007 3:54 PM
To: [email protected]
Subject: Re: Upgrading to CMDB 2.0
**
As far as I know, CMDB 1.x is tied to ITSM 6,
and CMDB 2.x is tied to ITSM 7. That's not a hard and fast requirement,
as you could map them the other way, but it would be a quite large and
complex task, because the 2.x CDM is about 40% smaller than the 1.x CDM,
and ITSM 6 isn't wired to talk to the correct classes in CMDB 2.x.
Remedy promised a white paper describing the
mappings - about 6 months ago - but I haven't seen it yet, and I really
don't expect to.
Rick From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson
Sent: Thursday, May 24, 2007 3:46 PM
To: [email protected]
Subject: Upgrading to CMDB 2.0
**
Hello all,
We are currently running:
ARS 6.3
Help Desk 6.0
CMDB 1.1
Solaris 9, Oracle 9
We have not implemented CMDB 1.1 yet, although
it was installed along with Help Desk. Management has asked me to get
more information about how to go from CMDB 1.1 to 2.0. Is there a white
paper available, or does anyone have any tips, pitfalls, suggestions,
warnings, or other information they would send my way on how to make the
jump to 2.0? We do not want to jump to ARS 7 or Help Desk 7 at this
time, we only want to upgrade the CMDB installation.
Thanks much,
John Hanson
Remedy Administrator/Developer
The Standard
1100 SW Sixth Avenue
Portland, OR 97204
Telephone (971) 321-7153
[EMAIL PROTECTED]
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