Hi,
Just a couple of comments:
George are not talking about FLOATING-READ (or FIXED-READ which does not
exist), but assigning LicenseType=READ to the users in 1:st line that only
registers calls.
Submitter-mode-locked is only needed if READ-users will MODIFY tickets.
They can only modify tickets where ('Created By' = $USER$).
READ-users can allways submit records if Allow-any-user-to-submit has been
checked for each field.
Depending on how the specific application has been designed, a
WRITE-license (FIXED or FLOATING) may be needed to create new tickets in
1:st line, or Submitter-mode-locked may be required for READ-users. This
may be the case if Active-Links performs Push-Fields and modifies records,
or if the user at some point is presented a Modify-window to work in.
Some applications are designed so that Submitter-mode-locked will not work.
A user with a FLOATING license will grab his Write-token regardless of the
operation he performs. E.g. searching a form or refreshing a table field.
These are read-operations, but if FLOATING licenses are available they are
taken anyway.
Best Regards - Misi, RRR AB, http://www.rrr.se
> Hi, George
>
> "It doesn't take anything more than a Read license to SUBMIT new tickets.
> When we got that straightened out around here..."
>
> How did you ?
>
> Are you talking about switching to "locked" mode?
>
> We are in "changeable" mode and users get "READ" type only when "FLOATING"
> unavailable.
>
> How people with "FIXED" will get "READ"?
>>From what i can see it never happens in my log files.
>
> Regards,
>
>
> : Igor Ivanov - Remedy Sr. Developer
> : Business Line Application Support Team
> : Office of the CIO
> : GSA Federal Acquisition Service
> : Ph: 703.605.1837
> : ICQ: 239.456.713
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where
> the Answers Are"
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"
