One of the benefits of using ARSPerl and the API is: all fields will be translated for you. You do not have to mind about things like status values (0,1,2) to their aliases (New, Assigned etc). Same goes for diary fields, this will look like a mess in the database since the whole diary field is stored in one database field.
With the api and ARSPerl you'll get a nice struct with all entries separated: http://arsperl.org/manual/ds_diaryentry_hash.html Another benefit of using ARSPerl is that it respects the security as it is set up in the application. -- Met vriendelijke groet / Kind regards Michiel Beijen ______________________________________________________ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 5/28/07, Ray M <[EMAIL PROTECTED]> wrote:
** Hi: I want to grab all the closed tickets for a particular day and last 5 worklogs for the ticket every evening. I know I can use perl DBI to access the view (hpd_help_desk), grab the closed tickets and go to the view for the worklog and grab the worklogs. Wondering if doing the same thing is easier via ARS perl? Could someone who has used ARSPerl provide reasons why it might be a good idea to use ARS Perl or is it ok either way? Thanks Ray __20060125_______________________This posting was submitted with HTML in it___
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