Well...the manual has this to say Application-Bus-Time-Diff <start_time> <end_time>
[<holiday_schedule_name> [<workday_schedule_name>]] Returns an integer that represents the number of seconds between the start and stop time, taking business hours into account. So it looks like your using it properly...have you verified that the Holiday and Workday schedules exist by the name in the Assigned Group field? (Yes I know they were working fine before) then check the records themselves...I don't recall what version they introduced it...but in 6.x they have in upwards of 4 start and stop times per day...I remember in previous versions it was only one start and stop per...which may not have converted over properly on the upgrade _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, May 29, 2007 12:24 PM To: [email protected] Subject: Re: $PROCESS$ Application-Bus-Time-Diff and ARERR 4568 ** $PROCESS$ Application-Bus-Time-Diff $Tech Start$ $Tech Stop$ "$Assigned Group$" "$Assigned Group$" _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Tuesday, May 29, 2007 1:16 PM To: [email protected] Subject: Re: $PROCESS$ Application-Bus-Time-Diff and ARERR 4568 Could you copy the exact runprocess here so we can try to help? _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, May 29, 2007 11:53 AM To: [email protected] Subject: $PROCESS$ Application-Bus-Time-Diff and ARERR 4568 ** Hi everyone: I've searched the list archives on this issue and saw some discussion of this issue but no solutions. Last week we upgraded our 5.1.2 server to 6.3 patch 21. Ever since then users are getting ARERR 4568 any time they perform an action that requires a business time calculation. The exact error is. ARERR [4568] The start or end time provided for the command is not valid. This occurs whenever a specific filter performing a $PROCESS$ Application-Bus-Time-Diff function is executed. I can't figure out what's wrong. It just looks like a Remedy bug, especially considering the application in question has run for the past two years at four different sites with hundreds of users and almost a million tickets without a hitch. The only change we made was upgrade the server, Java, and clients. Here's our environment specs: Windows Server 2003 SP 2 Microsoft SQL 2000 SP 4 J2RE 1.4.2_14 J2SDK 1.4.2_14 Remedy ARS 6.3 patch 21 Remedy User client 6.3 patch 20 Any ideas? Norm __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
