Thanks, Rick! Good idea! Would anybody out there be willing to take a look at my setup and tell my why it isn't working?
Dwayne Martin ---- Original message ---- >Date: Tue, 29 May 2007 12:20:03 -0700 >From: Rick Cook <[EMAIL PROTECTED]> >Subject: Re: RESOLVED: $PROCESS$ Application-Bus-Time-Diff and ARERR 4568 >To: [email protected] > >I don't know if you CAN, but I would suggest that you don't. If you do, a >copy of that goes to 2000+ recipients, 90%+ of whom don't want it. Better >to pick a few people with whom you've been conversing on a thread, and email >them privately with it. > >Rick > >-----Original Message----- >From: Action Request System discussion list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin >Sent: Tuesday, May 29, 2007 12:10 PM >To: [email protected] >Subject: OT: RESOLVED: $PROCESS$ Application-Bus-Time-Diff and ARERR 4568 > >While everybody is on the topic, I'm having a similar problem. But before I >submit it, can we attach MS Word documents to ARSLIST emails? I'd like to >send screen prints of my "Business Time Segments" entries, so you wonderful >people can tell me if I have them set up right. > >Dwayne Martin, >James Madison University > >---- Original message ---- >>Date: Tue, 29 May 2007 14:08:33 -0500 >>From: Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> >>Subject: RESOLVED: $PROCESS$ Application-Bus-Time-Diff and ARERR 4568 >>To: [email protected] >> >>The double quotes were the fix. Thanks to everyone who responded. >> >>The double quotes were NOT required in version 5.1.2...they are now. >> >>Norm >> >>-----Original Message----- >>From: Action Request System discussion list(ARSList) >>[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin >>Sent: Tuesday, May 29, 2007 1:48 PM >>To: [email protected] >>Subject: Re: $PROCESS$ Application-Bus-Time-Diff and ARERR 4568 >> >>Kaiser, >> >>I'm trying to get this to work myself, so I'm not speaking as an >>authority, but do you want quotes around the two "$Assigned Group$"s? >>Aren't they variables just like $Tech Start$? >> >>Dwayne Martin, >>James Madison University >> >>---- Original message ---- >>>Date: Tue, 29 May 2007 13:23:56 -0500 >>>From: Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> >>>Subject: Re: $PROCESS$ Application-Bus-Time-Diff and ARERR 4568 >>>To: [email protected] >>> >>> ** >>> >>> $PROCESS$ Application-Bus-Time-Diff $Tech Start$ >>> $Tech Stop$ "$Assigned Group$" "$Assigned Group$" >>> >>> >>> >>> ---------------------------------------------------- >>> >>> From: Action Request System discussion list(ARSList) >>> [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head >>> Sent: Tuesday, May 29, 2007 1:16 PM >>> To: [email protected] >>> Subject: Re: $PROCESS$ Application-Bus-Time-Diff and >>> ARERR 4568 >>> >>> >>> >>> Could you copy the exact runprocess here so we can >>> try to help? >>> >>> >>> >>> ---------------------------------------------------- >>> >>> From: Action Request System discussion list(ARSList) >>> [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser >>> Norm E CIV USAF 96 CS/SCCE >>> Sent: Tuesday, May 29, 2007 11:53 AM >>> To: [email protected] >>> Subject: $PROCESS$ Application-Bus-Time-Diff and >>> ARERR 4568 >>> >>> ** >>> >>> Hi everyone: >>> >>> >>> >>> I've searched the list archives on this issue and >>> saw some discussion of this issue but no solutions. >>> >>> >>> >>> Last week we upgraded our 5.1.2 server to 6.3 patch >>> 21. Ever since then users are getting ARERR 4568 >>> any time they perform an action that requires a >>> business time calculation. The exact error is... >>> >>> >>> >>> ARERR [4568] The start or end time provided for the >>> command is not valid. >>> >>> >>> >>> This occurs whenever a specific filter performing a >>> $PROCESS$ Application-Bus-Time-Diff function is >>> executed. I can't figure out what's wrong. It just >>> looks like a Remedy bug, especially considering the >>> application in question has run for the past two >>> years at four different sites with hundreds of users >>> and almost a million tickets without a hitch. The >>> only change we made was upgrade the server, Java, >>> and clients. >>> >>> >>> >>> Here's our environment specs: >>> >>> >>> >>> Windows Server 2003 SP 2 >>> >>> Microsoft SQL 2000 SP 4 >>> >>> J2RE 1.4.2_14 >>> >>> J2SDK 1.4.2_14 >>> >>> Remedy ARS 6.3 patch 21 >>> >>> Remedy User client 6.3 patch 20 >>> >>> >>> >>> Any ideas? >>> >>> Norm >>> >>> __20060125_______________________This posting was >>> submitted with HTML in it___ >>> >>> __20060125_______________________This posting was >>> submitted with HTML in it___ >>> __20060125_______________________This posting was >>> submitted with HTML in it___ >> >>Dwayne Martin >>Computing Support >>James Madison University >> >>_______________________________________________________________________ >>_ >>_______ >>UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>ARSlist:"Where the Answers Are" >> >>_______________________________________________________________________ >>________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>ARSlist:"Where the Answers Are" > >Dwayne Martin >Computing Support >James Madison University > >____________________________________________________________________________ >___ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the >Answers Are" > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the >Answers Are" Dwayne Martin Computing Support James Madison University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
