Chris - My understanding was that all you could do on this form was choose whether or not a specific work info type was Inbound or Outbound. I don't believe that it allows for the customization (add/change/delete) of Work Info Types...
-tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Christian Rom <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 05/29/2007 04:13 PM Please respond to [email protected] To [email protected] cc Subject ITSM 7.x - Configuring Work Info ** Work info is used across all ITSM modules incl. tasking and I found a half-page description in the ITSM Config Guide (p. 349) on how to configure it. When I go to the Application Administration Console -> Customer Configuration. >From the Application Settings list, choose Incident Management > Advanced Options > Work Info Inbound and Outbound Communications, then click Open. It shows a list of all apps/modules, however, when I select one, like Problem Management or Known Error I receive the following message: System Message: Incident and Request Management are the only enabled Work Info Modules. Please select either Incident or Request Management. (ARWARN 8270110) What does that mean ? The work info tab is available in all apps. Why can't I configure the work info types and inbound/outbound messages for the other modules ? How are these configured for the other modules ? Are they just carrierd over from Incident/Request Mgmt ? There are additional values available for work info in Problem Management under 'Vendor' and 'Investigation'. How and where are they configured ? It is great that these are data-driven via the Application Administration Console and I hope I don't have to modify the menus via the Admin tool if I need additional values for Problem Management. Has anyone run into this ? Rgds, Chris Rom Schlumberger __20060125_______________________This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
