Tom, " If its rejected the clock stops and the form is sent back to the submitter. When it is resubmitted it returns to the manager and the clock starts counting down - From where it left off. "
If the approver has multiple time segments then you need to track how much time has elapsed in the previous segments. That way you can subtract that from the total "5 hours" so that the total time the approver has never exceeds the 5 business hours, but could have gaps where the "end user" is responsible for the time. The first calculation would be as LJ suggested. ( Business Time Add "now" + 5 hours.) However if the approver assigns the ticket to the requester after 23 minutes then the approver would still have 4 hrs 37 minutes (business time) to finish there processing after the ticket is returned to the approver. ( repeat as needed ) However you will also likely find that the approver will want (or maybe need) some kind of reminder at 1, 2 or maybe 3 hours before they run out of time too. So there could be other calculations that you want to do during the lifecycle for notification reasons too. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 5/30/07, L. J. Head <[EMAIL PROTECTED]> wrote:
** I would say that you would want to use the Business Time Add function...take 'now', or your starting time and add 5 hours. This will give you the timestamp of when he has to have it done by. Then you can run an escalation or something checking if timestamp is > that value and take action ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, May 30, 2007 8:38 AM To: [email protected] Subject: Need Help Counting down with Business Time ** Hi Listers, Having never used this process before I am trying to get a handle on which process I should be using for this workflow. We have a manager that must approve or reject information being turned over for server site preparation. He is being give a 5 hour clock in which each time a form is submitted he has 5 hours to approve or reject it. If its rejected the clock stops and the form is sent back to the submitter. When it is resubmitted it returns to the manager and the clock starts counting down - From where it left off. Think Jack Bauer but with only 5 hours. I'm just not sure how best to approach this, any ideas? Best Regards, Tom Altamore__20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
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