The email engine polls for records in the AR System Email Messages form. When records are initially created in this form, the Send Message field will have a value of yes and the Date Sent field will be null. Once the message is picked up for delivery by the email engine, the Send Message field will have a value of Sent and the Date Sent field will have the date/time the message was picked up for delivery.
To troubleshoot the issue: - make sure you allowed enough time for the email engine to poll for the new records - the polling interval is configured in the emaildaemon.properties file - if you search in the AR System Email message form where Send Message = Sent, do you get any records back? - look in the email error form - will show things like mail address format errors, remote host not responding, etc. - look in the email logs (emaild.sh_log or the likes) - will show things like authentication errors, mail address format errors, memory errors, etc. - run the api logs and look for GLE/GLEWF calls by the user "Remedy Application Service" against the AR System Email Messages form Axton Grams On 6/3/07, Ray M <[EMAIL PROTECTED]> wrote:
Hi: I am having trouble sending email notifications. Before I send the logs and detailed debug information, just wanted to make sure I am not missing something trivial. I have created a form that has character fields called Message Body, Subject and Email Address I have created a filter which has a notify action on submit for the above form. The filter has I have set up a outgoing mailbox in the AR System Email Mailbox Configuration form. And email engine is running # ./emaild.sh status checking BMC Remedy Email Engine ... BMC Remedy Email Engine is running on port 1100 When I submit a request (message bodym subject and email address) in my form I do see the request show up in AR System Email Messages form and shows a value of "Yes" for the Send Message column. But Date Sent is empty. Am I missing any step? Or where do I start my troubleshooting? Thanks Ray _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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