It used to be a separate license that you had to purchase, and I assume is still available that way. If you have ITSM 7 or anything else that includes the CMDB, it is now "included" at no extra licensing fee so that you actually have a tool with which to populate the CMDB. Or so it was explained to me. You would need to have licensing upgrade your licensing file to add the EIE and the SQL Server or Oracle Adapter (Remedy Link for SQL Server or Oracle). Your sales rep has to be involved, I believe, to authorize your account for the products.
Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carnevali, Carol x23849 Sent: Monday, June 04, 2007 7:43 AM To: [email protected] Subject: Re: View Forms SQL (ARS) to ORACLE (non-ARS) ** Roney, Yes, it helps somewhat. I have, in the past, created link servers and a view form between two SQL Server databases. Was just wondering if it's possible to do it from SQL ARS to an external Oracle database. Not very familiar with EIE. Is that something that needs to be purchased? Thanks again, Carol _____ From: Roney Samuel Varghese [mailto:[EMAIL PROTECTED] Sent: Friday, June 01, 2007 11:40 PM Subject: Re: View Forms SQL (ARS) to ORACLE (non-ARS) ** Dear Carol, There are multiple ways to do this. You can either use EIE (RLO) which can help you to pull data from the external Oracle table to the Remedy Database, or you can create a database link between ARSystem Database and the external table in Oracle using ODBC drivers. Once the DB link is created with appropriate permissions (Read, Write, Execute) you can create a view form from within Remedy, however the Oracle table would require a unique key which you should be designated as the request id and AR System uses five different Oracle data types for columns: number (15, 0), float, varchar, blob, and clob. Hope this helps Regards, Roney Samuel Varghese On 6/1/07, Carnevali, Carol x23849 < [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote: ** Is it possible to create a View Form from a SQL (ARS) database to an Oracle (non-ARS) database? If so, are there any tips or tricks that I need to know? Thanks! This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
