Presuming you have already added your templates (saved as HTML) to the "AR System Email Templates" form. For instance lets say you called the template that you saved in the user tool as test.html
In the admin tool go to the filter In the IF ACTION tab In the middle of the form look at the FIELDS tab (for a test) you could change the drop down from None to All Now go to the TEMPLATES tab (still in the middle of the filter form). In the CONTENT: type in the name EXACTLY as you have your html template (in this case - test.html) I had setup different requester and Support personnel templates as each want different information. I have noticed - although I didn't pursue it at the time the formatting of the templates seem to work better when the naming conventions of the template (test.html) was limiated to 8.3 character format. But who knows, I am on a Windows system. Nick Havin' Fun in Sacramento -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ray M Sent: Tuesday, June 05, 2007 11:43 AM To: [email protected] Subject: Re: Email Engine: outgoing emails in html Thanks. I included the fields. I have a field called txt_Message Body in my form which I want to include in the text of the message. So for filter, under "If Action" tab, I have the Notify action. I have specified $txt_Message Body$ for the Text, "Selected" is selected for Include Fields. I have selected txt_Message Body. Is that correct? I am still not getting the content. The following is the template I have for the content. I have Header and Content filled appropriately in the Templates sub tab. Header comes through in the mail, but no content. ================ <html> <body> <div align=center> <table> <tr> <td HEIGHT=400 WIDTH=604 valign=top>#$$txt_Message Body$$#</td> </tr> </table> </body> </html> =============== Should both the header and content templates have the html, body start and end tags? Or should have the html and body start tags in the header template and the end tags in content template? Thanks Ray -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ARSList Sent: Tuesday, June 05, 2007 1:21 PM To: [email protected] Subject: Re: Email Engine: outgoing emails in html I have been using something like below. Drop this into a test.html file and view it through you web browser. On the filters select the $Case Type$ $Priority$ and $Summary$ Add this (or a template your create) to your templates. Put that template name in your templates. Enjoy. Nick H Havin' Fun in Sacramento. <html> <head> <title>Helpdesk Notify Assignee Content</title> </head> <body> <a href="https://itservicedesk.dhs.ca.gov/arsys/forms/dhseisrmd01/Remedy+Su pport/Support">Remedy Support</a> <BR> <BR> <b style="color:green">#$$Case Type$$# Information</b> <hr style="color:green"> <table width="100%"> <tr> <td width="3%"></td> <td vAlign="top" width="12%"><b>Priority: </B></td> <td vAlign="top" width="85%" style="color:brown">#$$Priority$$#</td> </tr> </table> <table width="100%"> <td width="3%"></td> <td vAlign="top" width="12%"><b>Summary:</b></td> <td vAlign="top" width="85%">#$$Summary$$# </td> </tr> </table> -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Tuesday, June 05, 2007 9:16 AM To: [email protected] Subject: Re: Email Engine: outgoing emails in html In your filter, you have to select the fields you want to use for variable substitution as the included fields. In the template, you have to use the format of #$$fieldname$$# as the variable name. Axton Grams On 6/5/07, Ray M <[EMAIL PROTECTED]> wrote: > Axton: I was able to get the email to go out with header (with images) and > content as plain text (variable from the form). I want to put this plain > text in the body of the message in a table with gray background color. I > have created a template with a single table that has a gray background > color. When I include this template for the content, just the html content > (table with gray color and no text) shows up in the body of the message. So > the email has the right header and a table with gray background color and no > text in it shows up in my email box. Any thoughts? > > > Thanks > Ray > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Axton > Sent: Monday, June 04, 2007 6:57 PM > To: [email protected] > Subject: Re: Email Engine: outgoing emails in html > > Some fundamentals: > - html supports rendering images in an html doc using the <img> tag > > Create an html file on your desktop, something simple like this: > > <html> > <head></head> > <body> > <table> > <tr> > <td><div>Some junk text</div></td> > <tr> > <tr> > <td><img src="http://www.google.com/intl/en_ALL/images/logo.gif";></td> > </tr> > </table> > </body></html> > > Open the email templates form, create a record with the html file as > the attachment, the type as html, and give it a name. > > Create a filter that sends a notification, specify this template (by > name) as either the header, content, or footer template. > > Axton Grams > > On 6/4/07, Ray M <[EMAIL PROTECTED]> wrote: > > ** > > > > > > > > Hi: new question about sending emails from Email engine. I have configured > > the email engine to send emails which go out as plain text. I want this > > email to be formatted in html. I reviewed chapter 6 (Using email > templates) > > of the Email engine documentation. I can't seem to figure out how to send > > html emails. Couple of questions > > > > > > > > 1. Does email engine support including html tags in the message > body. > > How would I do that? Is there any doc with some examples on how to do > this? > > > > 2. From documentation it looks like I can include headers and/or > > footers with images. Any doc or quick links on how to do go about this? > Do > > I create a template in Ar System Email Templates? > > > > > > > > Thanks in advance. > > > > Ray __20060125_______________________This posting was > > submitted with HTML in it___ > > ________________________________________________________________________ ____ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the > Answers Are" > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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