I second both those emotions! Alfred is certainly one of the best Remedy support engineers I've ever had on the other end of the phone and, except for those who cannot speak nor understand simple English, I've always tried to work with and not against the support engineers as I am doing the same job they are just with different customers who have a whole range of attitudes towards me and my applications.
Alan E (Nick) Nicoll DocuSP Problem System Administrator Xerox Corporation Xerox Centre Drive, MS: ESC1-615 El Segundo, CA 90245 Phone 310 333-5081 Internal 8*823-5081 Fax 310 333-6898 [EMAIL PROTECTED] XEROX Technology Document Management Consulting Services www.xerox.com This email and any files transmitted with it are confidential and intended solely for the use of the addressee. If you have received this email in error please delete it. Any views or opinions presented in this email are solely those of the sender and do not necessarily represent those of Xerox Corporation. Finally, the recipient should check this email is authentic and examine it for the presence of viruses. Xerox does perform virus checks but cannot accept liability for any damage caused by any virus transmitted by this email. _____ From: Blodgett, Jamie [mailto:[EMAIL PROTECTED] Sent: Wednesday, June 06, 2007 1:14 PM Subject: Goodbye - ALFRED Alfred, You've personally helped me several times and I want to say THANK YOU! Enjoy your retirement!! Sincerely, Jamie Blodgett Rinker Materials Corp. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Langen, Alfred Sent: Wednesday, June 06, 2007 12:50 PM To: Subject: 'defective by design' ** Thank you, Axton. Yes, dear listers, there is a big difference between "as designed" and "limitation of implementation." I am getting ready to retire after 48 years, 8 months and more than 25 years of stuffing all that dough into the Social Security system. I would like to pass along to all of the listers one small piece of advice: before calling support, remove the chip from your shoulder. The Remedy support team members are real people and deserve your respect. Yes, there are those who are still novices, and if you will help them to become better support persons, they will become better support persons. You will reward yourself by cooperating and will gain nothing by ranting about poor support. I wish you all successful implementations of the Remedy product. I have seen a lot in my lifetime and this product is truly one of the best. Alfred Langen Remedy Technical Support Unix Server Team -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, June 06, 2007 11:17 AM To: [email protected] Subject: Re: Administrator performance slow -RESOLVED As designed.... I hear this a lot on the list these days... maybe bmc needs a disposition of 'defective by design' for these things... there is a big difference between 'the design is defective', 'the product is defective (does not meet the design)', and 'the design is good, this is a limitation of the implementation' Axton Grams __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ CONFIDENTIALITY: The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication, and the information contained in it, is strictly prohibited. If you are not the intended recipient, please contact the sender and immediately destroy all copies of the original message. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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