We've checked that one already, we set the password the same on each end during the initial install, so its of little use.
Regards Dave On 06/06/07, Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> wrote:
** Does this help? There is an article from BMC support that references *ARERR* *9388* (KM-000000025800): *ARERR* 623 and *9388* when logging into Mid-Tier 7.0 as Demo. Categories Installation MidTier P R O B L E M ------------------------------------------------------------------------ -------- We are receiving *ARERR* 623 and *ARERR* *9388* when attempting to log in to Mid-Tier 7.0 as Demo. We can log into the Config, Admin and User Tools with no problem. S O L U T I O N ------------------------------------------------------------------------ -------- Mid-Tier 7.0 now requires a password in the Admin Tool under File > Server Information> Connection Settings. This would be the same password that is in the Mid-Tier Configuration Tool on the AR Server setting page for that specific server. If you access the AR Server settings, notice the Admin Password - these 2 Passwords must match, and in Mid-Tier 7.0 a null password is no longer acceptable. Please verify that both these passwords match, then flush the cache, delete the browser cache and try to log in to the Mid-Tier once more. Also, you may need to increase the VM heap size (edit tomcat.sh) to at least 256 MB or more if you continue to receive an out of memory error. Check the Mid-tier 7 release notes as well. HTH, Richard ------------------------------ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Dave Barber *Sent:* Wednesday, June 06, 2007 10:23 AM *To:* [email protected] *Subject:* Mid Tier access problems ** All, We've got an issue getting the mid tier working on our new servers, upon signing on with Demo/blank password, we're getting an ARERR 9388. Have checked the knowledge base articles, and the mid-tier password is definitely setup the same on both the AR Server and the mid tier. Tomcat is running fine, and we can get into the mid tier configuration without any issues. Mid tier is running v7, patch 002, on Tomcat/IIS, on a Win2k3 platform. AR Server is running v7 patch 002, also on Win2K3 (connecting through to a SQL 2005 cluster if thats of any use). Any suggestions as to what/where/how? Regards Dave __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
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