I've seen things like this before where the .arf files have become corrupt. try deleting the *.arf and *.arv files from the system used for the demonstration, especially if no one else is seeing that issue. Bruce
_____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kendhammer, Mike Sent: Friday, June 08, 2007 7:24 AM To: [email protected] Subject: Diary Field Issue ** Happy Friday! A user of mine traveling overseas was trying to do a demonstration of our custom help desk app. When she clicked on the button to expand the diary field (Activity Log) to the dialog box, neither the Diary History nor the Diary Editor fields were visible. I have never seen this happen before. I have attached screen shots of both the Diary Field dialog box in question and a normal view. The user was using the 7.0.1 patch 002 User Tool. I don't have the OS info yet, but believe it is Windows XP. Other specs... ARS 6.3.0 patch 20 Oracle 9i HP-UX 11i Any ideas what maybe causing this? Thanks! Mike __20060125_______________________This posting was submitted with HTML in it___ ##################################################################################### The information contained in this electronic mail message, including attachments, if any, is PetSmart confidential information. It is intended only for the use of the person(s) named above. If the reader of this message is not the intended recipient, or has received this message in error, you are hereby notified that any review, dissemination, distribution or copying of this communication is strictly prohibited. If you are not the intended recipient or have received this message in error, please notify the sender via e-mail and promptly delete the original message. ##################################################################################### _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
